Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
About us
Quality Tool & Stamping is a leading West Michigan Stamping and Fabrication Company. We are looking to add to our Quality team on 1st shift.
Summary:
Audits work activities of production workers to verify conformance of activities to quality assurance standards by performing the following duties.
Essential Duties and Responsibilities:
Qualification:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED); 1 year work related experience and/or training; or equivalent combination of education and experience.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Shift availability:
Work Location: In person