Contact Center Quality Assurance Auditor jobs in Maryland

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Specialist IV
  • 10001152 - Quality Assurance Specialist
  • Gaithersburg, MD FULL_TIME
  • Introduction to Role:

    Join our dedicated team as a QA Specialist IV, providing Quality Assurance support to our Operations department. This role is perfect for those with a proven record as a Quality Assurance Officer or equivalent, who are ready to take on a non-supervisory role. Be the voice of the patient and play a critical role in improving the quality of patients' healthcare and ultimately their quality of life.

    Accountabilities:

    As a QA Specialist IV, you will provide expert advice on Good Manufacturing Practice/GxP to Operations and supporting functions to ensure compliance with the associated quality standards. You will maintain an on-the-floor presence in operations to facilitate real-time review and problem solving. You will also support internal/external audits and inspections, including maintaining plant readiness. Your role will involve authoring, reviewing, and/or approving documents such as SOPs, deviations, change controls, corrective and preventive action plans, validation protocols/reports, technical reports, etc. You will also be responsible for managing workflows to assure timely supply of commercial product and administering the change control and deviation and corrective action systems for assigned products and quality systems.

    Essential Skills/Experience:

    - B.S. in Biology, Chemistry, Engineering, or related fields or equivalent experience

    - 7 years relevant industry experience

    - Experience in a Good Manufacturing Practice environment

    - Strong interpersonal and communication skills including negotiation and facilitation

    Desirable Skills/Experience:

    - Technical and/or Manufacturing experience

    - 4 years quality experience

    - Experience with all Quality record types and electronic Quality Management Systems

    When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

    Why AstraZeneca?

    At AstraZeneca, our work in Quality is important and valued. We have an unrivalled forward-looking mindset, making us the perfect place to work at the forefront of discovery, development and commercialization. As the voice of the patient, every batch we certify is a personal stamp of approval. We are always innovating, trialing the latest models and technologies to improve reliability and excellence in our processes. We are proactive, science-based, and solutions-oriented. Our ambition keeps pushing us forward, but it's our pragmatic focus that keeps us delivering what will have the biggest impact on our patients.

    Ready to make a difference? Apply today!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

    AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.

  • 4 Days Ago

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Quality Assurance Associate Director
  • 10000093 - Quality Assurance Manager
  • Rockville, MD FULL_TIME
  • Join us at AstraZeneca as a Quality Assurance Associate Director, where you will be supporting and managing Site Quality Operations at Cell Therapy 9950 MCD. This role is pivotal in managing quality a...
  • 8 Days Ago

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Call Center Quality Assurance
  • EDUCATION AFFILIATES
  • Baltimore, MD PART_TIME
  • Quality Assurance Agent (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential students. The QA will monitor inbound an...
  • Just Posted

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Quality Assurance Tester
  • Career Center
  • ROCKVILLE, MD FULL_TIME
  • Job Title Quality Assurance Tester Job Classification Salaried Job Type full-time Category Service Delivery Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description LCG has an opp...
  • 19 Days Ago

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QUALITY ASSURANCE TESTER III
  • Career Center
  • ROCKVILLE, MD FULL_TIME
  • Job Title QUALITY ASSURANCE TESTER III Job Classification Salaried Job Type full-time Category Service Delivery Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description LCG, Inc. ...
  • 21 Days Ago

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Quality Assurance Analyst
  • Career Center
  • ROCKVILLE, MD FULL_TIME
  • Job Title Quality Assurance Analyst Job Classification Salaried Job Type full-time Category Service Delivery Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description LCG, Inc. pro...
  • 22 Days Ago

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Quality Control Inspector
  • Luttrell Staffing Group
  • Dublin, VA
  • Do you have thorough understanding of Fresh Fruit & Vegetable regulations? Luttrell Staffing Group, in partnership with ...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • AmeriTech Staffing, Inc.
  • Houston, TX
  • Job Description Job Description A sheet metal manufacturing company located in Northwest Houston has an opening for a QC...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Xtreme Aviation LLC
  • Opa Locka, FL
  • Description The QC Inspector reports to the Quality Control Manager. Inspectors are responsible for the efficient and ec...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • AtWork Group
  • LIBERTY, MO
  • Primary Duties and Responsibilities: Report in with Inspection Coordinator and obtain directions and hourly goals for th...
  • 3/27/2024 12:00:00 AM

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Quality Control Inspector
  • Professional Recruiters
  • Lehi, UT
  • Job Description Job Description Quality Control (QC) Inspector – Lehi, Utah Are you ready to make an impact as a Quality...
  • 3/27/2024 12:00:00 AM

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Quality Control Inspector
  • Expert Staffing West
  • San Diego, CA
  • Job Description Job Description JOB SUMMARY: As a Quality Control Inspector, you will be tasked with performing various ...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • Adecco
  • Chicago, IL
  • Quality Control Inspector Experience with programming CMM vision systems required. Needs to be able to write code to pro...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • Paragon Staffing, LLC
  • Edison, NJ
  • Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
  • 3/24/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$49,008 to $62,332