Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Your keen eye for detail combined with extensive knowledge of GCP and clinical research guidelines are the stamp of approval to ensure that our clinical teams are staying on track at the highest level of excellence KCR prides itself on. Your ability to communicate clearly, efficiently, and effectively using technology to complete audits in a business professional manner make you instrumental to keeping our clinical trials on point and moving the needle forward. If this is you, and you're looking for an opportunity that allows you direct access to leadership, and the opportunity to grow please review the position requirements below and apply. We invite you to use your natural inquisitive mind to learn more about KCR at the link below and look forward to hearing from you.
KCR is a clinical development solutions provider creating value for biotechnology and pharmaceutical organizations. Founded in 1997, our expert teams support clients with full-service clinical development capabilities across three main areas: Trial Execution, Consulting and Placement. KCR operates across North America, Europe, and Australia, with main office locations in Boston US, Berlin Germany, and Warsaw Poland. Our geographical coverage across 25 countries, cutting-edge technical capabilities and tailored offerings allow for the optimized delivery of solutions to develop life-changing therapies. KCR offers access to an estimated population of 1.1 billion people. For more information visit www.kcrcro.com.
We see human behind every number
Quality Assurance Auditor III
Location: US - Remote-based
EST Time zone: Boston, MA or Raleigh/Durham, NC preferred
Quality Assurance Auditor III is required to perform quality and auditing activities in order to assess compliance with corporate requirements, industry standards and applicable regulations. Additionally, tasks may include, but are not limited to quality support to KCR clients/projects/teams, compilation and/or analysis of quality metrics, support of Quality Assurance e-system(s), participation in client and regulatory inspections, review of KCR corporate procedural documents and general assignments directed by Quality Assurance & Compliance Department Associate Director.
Quality Assurance Auditor III is expected to demonstrate comprehensive expertise in auditing areas with ability to conduct independent audits in these areas.
Examples of standard auditing areas are:
Your responsibilities:
Education / Qualifications / Skills Requirements:
At KCR we put our mission: WE SEE HUMAN BEHIND EVERY NUMBER into our actions, therefore we offer our Employees benefits that comply with national regulations and provide the coverage that best meets employee needs. KCR benefits include:
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Equal Opportunity Employer
KCR is an equal opportunity employer. In line with our motto, ‘We see human behind every number,’ KCR is committed to fostering an inclusive culture and maintaining a diverse, safe, and respectful working environment with equitable treatment for all. We are committed to non-discriminatory practices and provide an equal opportunity for all qualified employees and job applicants within all employment sectors. We believe that in developing a desirable culture of belonging in which diverse perspectives and voices are welcomed and heard, the full potential of employees can be achieved.
By applying to this position, applicant acknowledges that they have been provided with the above company policies, as well as applicable state and federal regulations and permit contact by the KCR Talent Acquisition team.
***This requisition is not open to solicitation - no agency contact***