Contact Center Quality Assurance Auditor jobs in Lake Charles, LA

Job description

Candidate must be flexible to work in night shifts and weekends. This is a mandatory criteria for the job.

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Under general direction to perform a variety of tasks associated with the proper registration of guests, handling of guest requests or complaints throughout their stays, and the accurate checkout of those guests, with the guests comfort, safety, and happiness in mind throughout.

Responsibilities and Duties

Persons in this position are required to perform both independently and under the direction in a wide variety of customer service related tasks. Leadership abilities are helpful and experience is preferred. They must have good communication skills. Technical supervision is sometimes available. They are expected to work with both guests and co-workers of varied backgrounds and experience in a skillful and professional manner. They must be able to work both independently and as a member of a team in co-ordination with the front desk as well as housekeeping and maintenance staffs. They must be neat, honest, friendly, and willing to help others. They must be both familiar with the hotels basic room types and amenities, as well as with the general area and able to provide guests with necessary information. They must be able to act with discretion when dealing with information regarding both guests and other employees. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Examples of Typical Activities:

Acknowledgement, welcoming, and registration of guests following approved check-in procedures.
Issuance of keys to both guests and appropriate hotel personnel
Collect payments and deposits as necessary from guests
Accept payments for hotel charges as well as miscellaneous items
Accurately log and settle wake up calls
Make copies for guests when requested to
Accurate input of reservations as well as cancellation of pending reservations following all hotel policies
Promotion of marketing programs
The acceptance and delivery of incoming messages, mail, faxes, and packages to the appropriate guests
Clean, stock, and organize front desk and front lobby supplies
Do basic shift paperwork in an orderly, timely, and accurate manner
Report needed maintenance, repairs, faulty equipment, and lost and found items to supervisor or maintenance personnel as is appropriate
This list is not comprehensive and the General Manager reserves the right to request of an Employee any other duties as he/she sees fit that pertain to this property.

Benefit Conditions:

• Waiting period and performance evaluation may apply
• Only full-time employees eligible

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person