Contact Center Quality Assurance Auditor jobs in Kentucky

Job Title: – Quality Assurance Auditor (Aviation)

Location: Cincinnati/Northern Kentucky International Airport – CVG

ABOUT FEAM:

FEAM is the MRO leader in Aircraft Line Maintenance Engineering in the U.S. FEAM leads the Line Maintenance industry with advanced aircraft repair capabilities, a wide line station network and vast approvals for all current and next-generation aircraft to include B787 and A350 aircraft. FEAM places special emphasis on technical training, uncompromising quality controls, and continuous improvement principles. With these effective measures in place, FEAM delivers best in innovative technical services for all commercial aircraft operators.

The Quality Assurance (QA) Auditor reports to the Quality Assurance Manager and is responsible for performing internal/external audits and investigations supporting FEAM’s Part 145 Quality Assurance Program. The Quality Assurance Auditor is responsible for compiling objective evidence by conducting interviews, reviewing documentation, performing audits, surveillance, and investigations to determine whether organizations and/or individuals are conducting business in accordance with regulations and established policies and procedures.

Job Duties:

• Responsible for all internal and external quality audits of assigned line stations, documenting results while identifying any hazards and associated risks.
• Will monitor compliance with all company Repair Station Policies and Procedures, Safety Management System (SMS), and Training Program requirements using Quality Assurance & SMS Auditing matrix and checklists.
• Identify systemic problems with respect to policies and procedures and report deficiencies
• Conduct scheduled and unscheduled surveillance/audits vendors, and sub-contractors for compliance with FEAM Policies and Procedures and Federal Aviation Regulations
• Perform investigations as needed into maintenance errors/quality escapes.
• Initiates and coordinates administration of Corrective Action Plans (CAP’s) when applicable, works with management to resolve any issues, assisting in the corrective action process both internally and for customers.
• Review corrective action plan (CAP) responses to ensure they adequately address the root cause of issues/incidents.
• Perform effective Root Cause Analysis
• Will monitor the operation of Line & Service checks randomly to ensure the proper procedures and paperwork are utilized.
• Ability to thoroughly audit work packages, if required, ensuring that all assigned work has been properly completed and documented.
• Competently research and retrieve technical data. Properly interpret drawings and other technical data.
• Maintains audit and investigation records.
• Works with management on yearly audit planning
• Assist in maintaining the Repair Station Approved Vendor List. Foster an environment in which quality, safety, and compliance is everyone's concern
• Must be able to travel to line stations within the system to perform duties as required.
• Perform other duties as assigned by the Quality Assurance Manager

Basic Qualifications:

• Minimum of five (5) years of CFR Part 145 repair station or 121 air carrier Maintenance, Quality Assurance/Inspection experience
• Familiar with the following FAA regulations, 14 CFR 43, 145 and 121
• FAA Airframe and Powerplant License (A&P) with no history of infractions
• Must produce articulate and well written reports
• Must have a valid driver's license
• Must have a valid passport with no travel restrictions
• Must have the authorization to work in the US
• Must be willing to travel over 25% of the time

Preferred Qualifications:

• At least Two (2) years internal auditing experience in the aviation industry
• Degree in Aerospace or Aviation Maintenance or equivalent industry-related work experience
• Understanding of Safety Management System (SMS) and Root Cause Analysis (RCA)

Skills/Abilities:

• Skills in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to communicate effectively, both orally and in writing, using standard English.
• Able to interface in a pleasant and professional manner with all departments, levels of management, customers, and vendors.
• Be able to analyze information and utilize problem solving and critical thinking skills
• Must have strong organizational skills to set and meet deadlines.
• Detail-oriented and can work in a fast-paced environment with constantly shifting priorities.
• Ability to work independently as well as in a team environment.
• Be able to work under adverse conditions in a production/aircraft maintenance environment.
• Must be willing to work an irregular schedule when required.

Compensation and Benefits

FEAM, in addition to a good working environment and competitive pay, it is FEAM’s policy to provide a combination of supplemental benefits to all eligible FULL-TIME employees. FEAM offers Medical, Dental and a Vision Plan. Vacation and sick time-, short- and long-term disability, accidental insurance, supplemental life, FSA (Flexible Spending Account) and Critical illness Insurance.
Additionally, FEAM places special emphasis on technical training. FEAM is a leader in EASA Level Technical Aviation Training Globally. FEAM is one of very few U.S. MRO organizations that provides EASA 147 maintenance training.

FEAM is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability, sex, marital status, pregnancy, military or veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Job Types: Full-time, Permanent

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Erlanger, KY 41018: Relocate before starting work (Required)

Work Location: In person