Contact Center Quality Assurance Auditor jobs in Indiana

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Auditor I
  • Colorcon
  • Indianapolis, IN FULL_TIME
  • Quality Assurance Auditor I

    Colorcon® is a world leader in the development, supply and technical support of formulated film coating systems, modified release technologies, specialty excipients and functional packaging for the pharmaceutical, nutritional, and animal health industries. Our best-in-class products and technologies are complemented by our extensive formulation experience, application data and value-added services to support all phases of solid oral dose design, development, and manufacture.

    Our focus on market issues and technology development has earned Colorcon an international reputation as a pharmaceutical supplier of choice. That reputation is based on superior product quality, unparalleled technical support, extensive regulatory assistance and reliable supply from multiple locations, with our Global Headquarters located in Harleysville, Pennsylvania.


    Colorcon has 26 technical service laboratories globally and more than 2100 employees exclusively dedicated to its customer base.


    We are a successful company thanks to our diverse workforce and global reach. We believe that our operating principles define our culture, values and organizations and are key to achieving our mission and vision, strategies and goals.

    Platinum Rule: We treat others the way they want to be treated
    Empowerment: We trust our colleagues with responsibility and decision-making
    Keep Getting Better: We create an environment for constant improvement, to be the best we can
    Teamwork: We embrace the value of collaboration; work together to exceed what is possible as individuals
    Customer Focus: We put our customers’ needs at the heart of everything we do
    Global Respect: We are citizens of a diverse world and behave with respect for the communities in which we operate

    Our People Enjoy a Wide Offering of Employee Benefits, including but not limited to:

    • All employees are eligible to participate in our company-wide bonus program
    • Employees have the choice between three medical plans
    • 100% company-paid Dental Insurance for all employees and their qualifying dependents
    • Optional Vision Coverage
    • Fitness and Wellness Programs
    • Employee Assistance Programs (EAP)
    • Corporate Social Responsibility Groups (CSR)
    • Parental Leave
    • Tuition Reimbursement; up to $8,000 per calendar year
    • 401(k) Company Matching
    • Paid Time Off
    • Paid Holidays

    Colorcon is committed to maintaining a diverse workforce and an inclusive and equitable work environment. This includes all employment-related decisions and business dealings on the basis of race, color, ethnicity, national origin, age, sex, sexual orientation, religion, disability, veteran status, or any other legally protected status.

    Position Summary
    The Quality Assurance (QA) Auditor I is responsible for batch review and release and assists in investigation of reported product quality issues and internal non-conformance issues. The QA Auditor I is also responsible for meeting all other tasks assigned via their yearly goals set by the Quality Manager. The position reports to the Quality Manager.

    Responsibilities & Duties
    • Aware of GMPs and GLPs and maintains compliance with those regulations
    • Performs batch review and product release activities for the Indianapolis site
    • Prepares paperwork for samples being sent to the QC laboratory.
    • Supports sending samples for external testing.
    • Assists with internal quality audits
    • Perform quality review/audit of incoming raw materials and finished products.
    • Supports the investigation of customer reported product quality issues, internal non-conformance (INC) issues and other manufacturing deviations or problems.
    • Partners with quality control, operations, engineering, maintenance, safety and supply chain to ensure appropriate and timely determination of scope, product impact, root cause and corrective actions of product quality issues, INC issues and other manufacturing deviations.
    • Fosters collaborative relationships focused on high quality investigations, meaningful corrective actions and the reduction of INC issues.
    • Documents all investigation activities in detailed, timely reports utilizing Colorcon’s Customer Support Solution (CSS).
    • Responsible for initiating INC service Requests (SRs)
    • Issue necessary quality paperwork for SR related operations.
    • Assists with new hire training for employees
    • Assists with document retention.
    Required Qualifications:
    • Bachelor’s degree in a physical science preferred or a minimum of 2 years quality auditing experience required.
    • Ability to work comfortably in the manufacturing area.
    • Ability to communicate effectively at all levels verbally and in written reports.
    • Experience in technical writing strongly preferred.
    • Consistent attention to detail.
    • Excellent organizational and decision-making skills.
    • Prior experience in problem solving techniques highly desirable.


    Location:
    3702 E. 21st St
    Indianapolis, Indiana, 46218
    United States

    Annually - 0.00 - 0.00

    Colorcon participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    E-Verify Works for Everyone
    For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

  • 11 Days Ago

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Quality Assurance Auditor
  • Tri-Pac Inc
  • South Bend, IN FULL_TIME
  • Quality Assurance AuditorTri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an ...
  • 1 Month Ago

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QUALITY ASSURANCE AUDITOR - AS9100 & AS9110
  • COMLUX AMERICA LLC
  • Indianapolis, IN FULL_TIME
  • QUALITY ASSURANCE AUDITOR - AS9100 &AS9110 JOB DESCRIPTION POSITION SUMMARY: This position supports the Quality Management System (QMS) to include overall compliance with FAA regulations and industry ...
  • 10 Days Ago

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Auditor
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • AuditorEmployment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involvin...
  • Just Posted

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Quality Assurance Coordinator
  • Wabash Center Inc
  • Lafayette, IN FULL_TIME
  • Wabash Center comes from humble beginnings. The origin of the organization can be traced to a core group of families with children who had special needs. Today, Wabash Center has grown into a comprehe...
  • 19 Days Ago

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Quality Assurance Lead
  • Ping Identity Career Center
  • IN-India, IN FULL_TIME
  • At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where peop...
  • 1 Month Ago

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Quality Control Inspector
  • Manpower
  • Lancaster, NY
  • Quality Control Inspector - $17.50 per hour Our client in Lancaster, NY is looking for hardworking, motivated talent to ...
  • 4/25/2024 12:00:00 AM

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Quality Control Inspector
  • Sealing Devices, Inc.
  • Lancaster, NY
  • Buffalo News Names Sealing Devices Inc. A Winner Of The Metro Buffalo Top Workplaces 2024 Award Programming and running ...
  • 4/24/2024 12:00:00 AM

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Quality Control Inspector
  • Actalent
  • Milwaukee, WI
  • Description: In this role, the individual will be handling First piece, in process and final inspection. Handling PPAP d...
  • 4/22/2024 12:00:00 AM

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Quality Control Inspector
  • Aerospace Dynamics
  • Valencia, CA
  • Job Description Job Description Position Summary: Quality Control inspectors work from blueprints, digital models and cu...
  • 4/21/2024 12:00:00 AM

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Quality Control Inspector
  • Murphy Company
  • Denver, CO
  • Job Title: QC Inspector Job Description: Murphy Company is looking for an experienced Certified Welding Inspector (CWI) ...
  • 4/20/2024 12:00:00 AM

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Quality Control Inspector
  • Paragon Staffing, LLC
  • Edison, NJ
  • Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
  • 4/20/2024 12:00:00 AM

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Quality Control Inspector
  • Dynabrade
  • Clarence, NY
  • Job Type Full-time Description The QC Inspector is responsible for the inspection of incoming parts from suppliers and t...
  • 4/20/2024 12:00:00 AM

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Quality Control Inspector
  • Flowserve Corporation
  • Raleigh, NC
  • Company Overview: If a culture of excellence, innovation and ownership is what youre searching for, consider putting you...
  • 4/20/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,228 to $58,788