Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We are a customer focused custom manufacturer of quality food products to exacting standards that delight our customers and their consumers.
The people of CTI Foods are our #1 ingredient that drive us to be the best custom food and culinary solutions team that has seven state-of-the-art food processing facilities and over 1,800 employees from California, Idaho, Iowa, Kentucky, Pennsylvania, and Texas.
We are a company that “Thinks Big and Acts Small.” Employees are treated like family. In order to succeed, it takes every person working together, being nimble, and executing at the highest levels. It is our responsibility to provide you every opportunity and resource to achieve that success.
Make an impact from day ONE at CTI Foods!
The primary responsibility of the Quality Assurance Technician is to ensure compliance with Company food safety and quality standards for raw materials, processed products, and processing procedures are maintained under minimal supervision. Must be able to stand long periods of time, able to work in hot and cold environments.
Work Schedule 4:30PM- 4:30AM/5:00AM Monday- Saturday Pay Rate: 18.20 an hour NIGHT SHIFT ONLY
Assist in the execution of internal audits and assist in product traceability and mock recall exercises, 3rd party and customer audits
Provide technical assistance to operations regarding process deviation reports and product specifications
Retain product and investigate to determine disposition under the guidance of Management
Perform documentation review, HACCP verification activities (Pre-Shipment Review, Cook System Verifications, Direct Observations) and SSOP monitoring activities (pre-operational and operational) as necessary
Implement and maintain environmental monitoring programs including weekly and monthly microbiological testing is being performed to standard
Communicate deficiencies and opportunities to Quality Assurance and Operations Management
Promotes, adheres, and is responsible for Food Safety and Quality.
Follow all Good Manufacturing Practices (GMP) as required.
Performs any other related duties as assigned