Contact Center Quality Assurance Auditor jobs in Huntington, WV

Are you looking for the best place to work?  Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members?  ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.  ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship,  and stewardship are key elements of every thing we do!

We are hiring a Quality Assurance & Training Specialist  for our growing team!  

Key Responsibilities:

• The QA/Training Specialist will monitor inbound/outbound calls and assess Intake Coordinators’ demeanor, accuracy, customer service performance and ensure that ARC policy and procedures are being followed.
• Coordinate and be available to hold training/re-training on site for new hires and current employees as needed.
• Reports to the Director and Assistant Directors of any findings of inadequate work, inappropriateness, or poor customer service within the intake department.
• Assists the Director and Assistant Directors with any tasks that may be needed for the intake team to run effectively daily.
• This position offers the opportunity to work in a dynamic, team-oriented, environment helping individuals enter treatment to overcome substance abuse addiction by assisting in the admissions process. 

Key Experience and Education Needed:

• High School Diploma or GED
• Experience working within the intake department
• Substance abuse experience preferred.
• Appropriate State and Federal Clearances

• Self-motivated with the ability to work independently
• Ability to problem solve 
• Ability to manage time appropriately
• Ability to meet deadlines and adhere to schedules
• Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
• Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join the ARC team and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model while being your B.E.S.T.!

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.