Contact Center Quality Assurance Auditor jobs in Florida
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Quality Assurance Auditor - Remote
- Akumin
-
Florida, FL
FULL_TIME
- Remote opportunity !! The Quality Assurance Auditor, reporting to the Quality Assurance Manager is responsible for performing monthly evaluative and random developmental call handling and documentation audits for Scheduling and Patient Services team. Quality audits of phone calls and documentation are conducted according to established, standardized processes and applicable Scheduling and Patient Services policies and procedures. Focused call audits are conducted at the direction of management. Completes appropriate audit checklists as call audits are performed. Conducts coaching sessions with team members to ensure highest levels of quality is achieved. Reviews and makes determinations on call audit appeals according to established guidelines, working with the Quality Assurance Manager. Specific duties include, but are not limited to: Conduct evaluation and developmental call handling and documentation audits in compliance with Patient Services quality and policy guidelines. Work with supervisors to provide feedback and coaching to underperforming agents. Review new policies and procedures, keeping up to date on all new content based on new products, services, other business changes and market trends. Make recommendations for improving the call audit process and execution. Maintain effective communications with Training and Quality team as well as Scheduling and Patient Services teams. Other duties as assigned. Position Requirements: Associate's Degree or Equivalent Experience. 6 months experience with Call Center Quality Auditing or medical scheduling/billing systems. Knowledge of medical terminology and compliance procedures. Computer literacy. Strong multi-tasking abilities. Strong communication skills. Ability to work well with coworkers. Solid decision-making skills. Demonstrated leadership and good judgment. Excellent written and verbal communication skills. Proficient computer skills working with MS Office and Web Based Applications. Preferred: Certificate from College or Technical School in a Business program. Physical Requirements: Standard Office Environment. More than 50% of the time: Sit, stand, walk. Repetitive movement of hands, arms and legs. See, speak and hear to be able to communicate with patients. Less than 50% of the time: Stoop, kneel or crawl. Climb and balance. Carry and lift 10-20 lbs. Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability. Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Akumin, we’re proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient’s specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well-being of the communities we serve.
- 1 Day Ago
Quality Assurance Auditor
- Cliantha Research
-
Saint Petersburg, FL
FULL_TIME
- Quality Assurance Auditor Department Quality Assurance Designation Quality Assurance Auditor Basic Minimum of Bachelor of Arts or Science Degree in a related qualification field or sufficient equivale...
- 4 Days Ago
Quality Assurance Auditor
- Xtreme Aviation
-
locka, FL
FULL_TIME
- RESPONSIBILITIES & DUTIES: The Quality Assurance Auditor reports to the Quality Assurance Manager in all matters affecting the Airworthiness, performance, and adherences to safety standards. The Quali...
- 25 Days Ago
Customer Service Quality Assurance Auditor
- Safepoint MGA, LLC
-
Tampa, FL
FULL_TIME
- Job SummaryAs a Customer Service Quality Assurance Auditor, you will ensure that our customer service meets and exceeds expectations. You will be responsible for monitoring, evaluating, and analyzing ...
- 2 Days Ago
Auditor
- Contact Government Services, LLC
-
Miramar, FL
FULL_TIME
- AuditorEmployment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involvin...
- 1 Day Ago
Auditor
- Contact Government Services, LLC
-
Fort Lauderdale, FL
FULL_TIME
- AuditorEmployment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involvin...
- 9 Days Ago
Contact Center Quality Assurance Auditor jobs at Popular Companies
Quality Control Inspector
- Paragon Staffing, LLC
-
Edison, NJ
- Job Description Job Description Paragon Staffing, LLC is a company that specializes in connecting job seekers with emplo...
- 4/23/2024 12:00:00 AM
Quality Control Inspector
- Actalent
-
Milwaukee, WI
- Description: In this role, the individual will be handling First piece, in process and final inspection. Handling PPAP d...
- 4/22/2024 12:00:00 AM
Quality Control Inspector
- Aerospace Dynamics
-
Valencia, CA
- Job Description Job Description Position Summary: Quality Control inspectors work from blueprints, digital models and cu...
- 4/21/2024 12:00:00 AM
Quality Control Inspector
- Murphy Company
-
Denver, CO
- Job Title: QC Inspector Job Description: Murphy Company is looking for an experienced Certified Welding Inspector (CWI) ...
- 4/20/2024 12:00:00 AM
Quality Control Inspector
- Paragon Staffing, LLC
-
Edison, NJ
- Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
- 4/20/2024 12:00:00 AM
Quality Control Inspector
- Sealing Devices, Inc.
-
Lancaster, NY
- Buffalo News Names Sealing Devices Inc. A Winner Of The Metro Buffalo Top Workplaces 2024 Award Programming and running ...
- 4/19/2024 12:00:00 AM
Quality Control Inspector
- Flowserve Corporation
-
Raleigh, NC
- Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting yo...
- 4/17/2024 12:00:00 AM
Quality Control Inspector
- Flowserve Corporation
-
Raleigh, NC
- Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting yo...
- 4/17/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,274 to $57,576