Contact Center Quality Assurance Auditor jobs in Escondido, CA
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 21 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 25 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 2 Days Ago
Quality Assurance Technician (Onsite)
- Collins Aerospace
-
Calexico, CA
FULL_TIME
- Date Posted: 2024-04-03 Country: United States of America Location: HCA33: Calexico, CA, 1757 Carr Road, Suite 100, Calexico, CA, 92231 Position Role Type: Onsite This position is for a Quality Assura...
- 10 Days Ago
Sr. Quality Assurance Specialist
- Therapeutics Inc.
-
San Diego, CA
FULL_TIME
- Who Are We? Founded in 1997 and built upon 26 years of dermatology-specific experience, we are the only full-service dermatology CRO that takes products from concept to approval. Voted one of San Dieg...
- 11 Days Ago
Quality Assurance Associate
- Turnstone Biologics Corp.
-
San Diego, CA
FULL_TIME
- Turnstone Biologics (“Turnstone”), a public clinical stage biotech company, is developing breakthrough cancer immunotherapies by advancing two leading and complementary platforms that drive innate and...
- 11 Days Ago
Filters
- Current Active Filter
- Escondido, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Assurance Auditor jobs found in Escondido, CA area
Quality Control Inspector/Safety
- TechFlow, Inc.
-
Oceanside, CA
- Quality Control Inspector/Safety - Marine Corp Base Camp Pendleton Competitive Wages and Employer Paid Health Benefits! ...
- 4/19/2024 12:00:00 AM
Quality Control Inspector-2nd shift
- Marquee Staffing - CB
-
Oceanside, CA
- Job Description Job Description SUMMARY The Quality Control Inspector I is responsible for working closely with Quality ...
- 4/19/2024 12:00:00 AM
Quality Inspector
- Ametek, Inc.
-
El Cajon, CA
- Position: Quality Control Inspector Department: Quality Assurance Work Schedule: Monday - Friday 7:00am-3:30pm Position ...
- 4/18/2024 12:00:00 AM
Quality Inspector
- General Atomics
-
Poway, CA
- Job Summary Diazyme, an affiliate of General Atomics, is a cGMP and ISO 13485 certified medical device manufacturer. Dia...
- 4/18/2024 12:00:00 AM
Quality Inspector
- A-Line Staffing Solutions
-
San Diego, CA
- Job Description Job Description A-Line Staffing is now hiring a Quality Inspector in San Diego, CA . The Quality Inspect...
- 4/18/2024 12:00:00 AM
Quality Control Inspector
- LanceSoft
-
San Diego, CA
- Rate of pay is $21/hr (based on experience) Shift: First Area: Final Inspection Regarding the 3 must, the worker should ...
- 4/17/2024 12:00:00 AM
Quality Control Inspector
- Express Employment Professionals
-
Oceanside, CA
- Job Description Job Description High quality Mazak and Kitamura CNC Milling Machining Centers. Full service fabrication ...
- 4/17/2024 12:00:00 AM
Quality Control Inspector I - 2ND SHIFT
- PrideStaff
-
San Marcos, CA
- Job Description Job Description PrideStaff has a great opportunity for a QC Associate for 2nd Shift, in San Marcos, CA J...
- 4/17/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$50,898 to $64,727
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago