Contact Center Quality Assurance Auditor jobs in Bloomington, IN

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Auditor
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • Auditor

    Employment Type: Full-Time, Mid-Level

    Department: Financial


    CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -         Analyze and audit a variety of accounting systems.

    -         Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.

    -         Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.

    -         Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.

    -         Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.

    -         Utilize electronic databases to identify assets, documents, and other physical evidence.

    -         Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.

    -         Perform ancillary investigation-related services in support of assigned cases as follows:

    -         Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.

    -         Prepare interim and final reports throughout the investigation process for use by staff members.

    -         Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.

    -         Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.

    -         Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.

    -         Other related duties as assigned and within scope.x


    Qualifications:

    -         Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.

    -         Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.

    -         Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.

    -         U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.

    -         Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:

    -         Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.

    -         Relevant experience working with a federal or state legal or law enforcement entity.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -         Health, Dental, and Vision

    -         Life Insurance

    -         401k

    -         Flexible Spending Account (Health, Dependent Care, and Commuter)

    -         Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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Contact Center Representative I
  • Centra Credit Union
  • Columbus, IN FULL_TIME
  • Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our commun...
  • 1 Month Ago

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QUALITY ASSURANCE SPECIALIST
  • U.S. Army Joint Munitions Command
  • Crane, IN FULL_TIME
  • Duties Plans, integrates reviews, evaluates the activities which pertain to Quality Assurance (QA) for conventional munitions. Uses extensive commodity expertise to develop QA plans, prepare contract ...
  • 19 Days Ago

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Program Quality Assurance
  • Developmental Services, Inc. - Bloomington
  • Bloomington, IN FULL_TIME
  • Our Vision The elimination of barriers that restrict individuals with disabilities from community inclusion. We strive to eliminate all barriers that keep our clients from being a part of their commun...
  • 14 Days Ago

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Quality Assurance Technician
  • White Castle
  • Orleans, IN FULL_TIME
  • When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the ...
  • 1 Month Ago

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Quality Assurance Specialist-CTS
  • Management & Training Corporation
  • Edinburgh, IN FULL_TIME
  • Overview Pay: $17.96 per hour Work with a purpose! Begin a career as part of the administrative team, utilizing your skills and abilities to change the life of a Job Corps student. Facility name: Atte...
  • 28 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Bloomington, IN area

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Quality Inspector
  • TRIGO Global Quality Solutions
  • Seymour, IN
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Seymour, IN. Overall Purpose of ...
  • 4/26/2024 12:00:00 AM

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1st & 2nd Shift Quality Inspector
  • Express Employment Professionals - Indianapolis South
  • Franklin, IN
  • A production facility in Franklin, Indiana is hiring a member to their quality team. The company has a great culture, lo...
  • 4/24/2024 12:00:00 AM

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Manufacturing Team Manager (2nd Shift)
  • Cummins
  • Seymour, IN
  • Manufacturing Team Manager (2nd Shift) Description Our culture believes in POWERING YOUR POTENTIAL . We provide global o...
  • 4/24/2024 12:00:00 AM

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Supplier Quality Engineer
  • NTN Driveshaft, Inc.
  • Columbus, IN
  • JOB DESCRIPTION: NTN Driveshaft, a world leader in constant velocity technology for the automotive industry, is currentl...
  • 4/22/2024 12:00:00 AM

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Quality Inspector
  • Aegis Worldwide
  • Bloomington, IN
  • Job Description Job Description Aegis is partnered with a family owned manufacturer in Bloomington, IN looking to add a ...
  • 4/22/2024 12:00:00 AM

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Quality Inspector - 1st & 2nd Shift - Up to $20/hr
  • Aegis Worldwide
  • Franklin, IN
  • Job Description Job Description Aegis is partnered with an aerospace manufacturer in Franklin, IN looking to add a Quali...
  • 4/22/2024 12:00:00 AM

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Quality Assurance Supervisor
  • Life Science Logistics Llc
  • Clayton, IN
  • Job Description Job DescriptionRESPONSIBILITIES :Manages Processes: Change Requests, Reactive Maintenance, Deviation/CAP...
  • 4/22/2024 12:00:00 AM

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Psychologist - Veteran Affairs Outpatient Clinic
  • Valor Healthcare, Inc
  • Bloomington, IN
  • Job Description Job Description Valor Healthcare is looking for a passionate Psychologist to join our team at the Commun...
  • 4/22/2024 12:00:00 AM

Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington. The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,892 to $55,818
Bloomington, Indiana area prices
were up 1.3% from a year ago