Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Schedules: Monday - Friday 11:00 p.m. - 7:30 a.m., overtime as needed including weekends and holidays.
Job Summary: Conduct sampling and testing on both in-process and finished production to assure that Quality Assurance procedures are properly followed. Perform quality check on packaging lines, check lot codes, labels, weight, etc., and take corrective actions when necessary. Identify and communicate major quality problems in production and warehouse facilities. Educate and instruct plant personnel on general housekeeping and equipment sanitation, and confirm these procedures are being followed. Responsible for maintaining paperwork for hold products and sanitation records. Must verify HACCP is maintained correctly by production personnel. Work closely with plant management and personnel on better operational procedures to improve overall product quality.
Basic Qualifications:
Preferences
Associate degree in general sciences or one-year experience in Quality Assurance position in a modern food production facility.