Contact Center Quality Analyst, Sr. jobs in Wisconsin

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Quality Assurance Analyst
  • blueStone
  • Neenah, WI FULL_TIME
  • Company DescriptionblueStone Executive Search has a distinct focus on recruiting IT professionals with an emphasis on the areas of leadership, business transformation and enterprise. Job DescriptionLarge national business services firm is looking to hire a Sr. Quality Assurance Analyst on a permanent basis immediately. The Quality Assurance Analyst will be responsible for quality assurance activities related to the development and support of products and services. This position works with a team that utilizes Agile/Scrum methodology to create SaaS solutions that integrate with mobile and onboard technologies, designed to help businesses simplify the management and monitoring of drivers and vehicles that are subject to DOT regulations. The Quality Assurance Analyst will develop QA plans, assess risk, develop test strategies, perform workload analysis, identify and create test cases, identify and structure test procedures, review and assess test coverage, establish and maintain test data sets, oversee successful execution of test procedures, verify test results, analyze defects and submit change requests. This individual will work closely with the in-house development team to promote a consistent testing methodology and to maintain standards for quality assurance methods, processes, system and procedures.Qualifications-3 years of experience- Experience using IBM Rational Functional Tester or other test management and automated testing tools (i.e. QTP, Selenium).-Strong software quality methodology skills.*** Will not sponsor H-1 visa Additional Information
  • 13 Days Ago

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Data Analyst, Contact Center Analytics(Flex Home/Office)
  • Homesite
  • Madison, WI FULL_TIME
  • This individual will support our Contact Centers as well as the CCSS by creating actionable performance management reports, uncovering insights through data analysis, developing data sources to suppor...
  • 3 Days Ago

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Quality Assurance Test Analyst I
  • Menard, Inc Career Center
  • EAU CLAIRE, WI FULL_TIME
  • Why Work for Menards? Monday – Friday work week Profit Sharing & 401K, Paid Vacation & Holidays Team Member Discount Highly collaborative work environment On campus coffee shop/cafeteria with live mus...
  • 19 Days Ago

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Quality Assurance Automation Analyst I
  • Menard, Inc Career Center
  • EAU CLAIRE, WI FULL_TIME
  • Why Work for Menards? Monday – Friday work week Profit Sharing & 401K, Paid Vacation & Holidays Team Member Discount Highly collaborative work environment On campus coffee shop/cafeteria with live mus...
  • 19 Days Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Milwaukee, WI FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 2 Days Ago

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Contact Center Team Coordinator
  • Bellin Health
  • Green, WI FULL_TIME
  • Location: 2020 S Webster Ave, Green Bay, WI 54301 Shift Hours: Full-Time 1.00 FTE (40 hours/week), Days, No Weekends or Holidays Job Description: The Team Coordinator works closely with the Team Facil...
  • 19 Days Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,001 to $70,974

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020