Contact Center Quality Analyst, Sr. jobs in Utah

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact center specialist
  • USU Credit Union
  • Orem, UT FULL_TIME
  • Full-time (40 Hours)

    WHO WE ARE

    Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.

    Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :

    • Medical insurance (we pay 100% of your deductible!)
    • Dental insurance (we pay 100% of your premium!)
    • Paid time-off (we pay you to take 34 days off!)
    • Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
    • Retirement (we pay 100% of your pension and match your 401K!)
    • And many, many more

    If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

    WHAT WE LOOK FOR

    Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

    Key Competencies

    • Strong ability to think critically and solve problems.
    • Timely and meticulous attention to verbal and written communication.
    • Devotion to earning and maintaining member trust.
    • Attentiveness to professionalism in appearance and action.

    WHAT YOU CAN EXPECT

    Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

    Location, Schedule Availability & Salary Information

    • Orem, Utah
    • Monday through Friday 8 : 00 AM 8 : 00 PM
    • Rotating Saturdays 8 : 45 AM 4 : 00 PM
    • Full-time, 40 hours per week

    Essential Duties & Responsibilities

    • Cultivate and effectively manage long-term, trusting relationships.
    • Assist members over the phone with their account needs.
    • Process transactions.
    • Pair corresponding credit union products and services with members’ financial needs.
    • Provide consistent member follow-up.
    • Comply with all regulations as required by law.
    • Actively participate in continuing education related to credit union career development.

    Experience, Education & Certification

    • High school diploma required
    • Prior retail or consumer lending experience is preferred.
    • Last updated : 2024-03-23

  • 3 Days Ago

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Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving other...
  • 8 Days Ago

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Contact Center Associate
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
  • 11 Days Ago

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Contact Center Agent
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center AgentOnsite - Lehi, UT Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that p...
  • 18 Days Ago

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Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a...
  • Just Posted

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Contact Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Contact Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of ...
  • Just Posted

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VoIP Administrator
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Irving, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Irving, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Irving, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

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Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,953 to $68,179

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020