Contact Center Quality Analyst, Sr. jobs in Tennessee
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Quality Analyst
- Key Business Solutions, Inc.
-
Brentwood, TN
FULL_TIME
-
Sr. Quality Analyst
Brentwood, TN
C2H
Job Responsibilities:- Review requirements and design documents to ensure adequate understanding to develop test plans, test scenarios and test cases
- Creates and executes test cases to ensure appropriate test coverage
- Estimate effort required to perform all QA activities assigned
- Recommend improvements and/or corrections to developers for products assigned
- Lead defect triage meetings
- Other duties as assigned.
- Document and lead risks mitigation plans during project lifecycle
- Mine for data, backend validation, and perform data quality analysis via SQL
- Provide recommendations and lead (as applicable) to streamline and improve processes
- Document status and final reports for QA activities
- Coordinate and communicate with Project resources across the distributed teams to complete assigned projects
- Active participation in project ceremonies and lead as necessary
- Troubleshoots and resolves or recommends solutions to a diverse range of complex software testing problems. Uses judgment within defined policies and practices (includes software and technical documentation solutions)
- Lead distributed teams at projects level
- Lead multiple projects from QA perspective
- Assist with UAT as needed for data creation
Skills and Experience Required:- 6-8 Years of experience in Quality Assurance
- Minimum 6 years of relevant QA experience with multiple release cycles
- Advanced knowledge Agile, Waterfall and Iterative frameworks
- Advanced knowledge of test management best practices
- Advanced knowledge and use of Test Management and Automation tools
- Hands-on DB testing experience with one or more DB platforms
- 3 year of healthcare domain knowledge
- Experience and skills in mentoring co-workers
- Ability to lead multiple projects
- Experience with leading distributed teams
- Demonstrated strengths in coordinating, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
- Must possess project management skills and/or substantial exposure to project-based work structures
- Strong people and communication skills
- Bachelor’s Degree
Regards,
Nishanth
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 215 || Fax: 916 646 2081
Note: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
- 23 Days Ago
Sr. Quality Analyst, Affiliate Case Management
- Broadcast Music, Inc
-
Nashville, TN
FULL_TIME
- POSITION SUMMARY Leverages strong research, analytical, and communication skills to ensure customer satisfaction by addressing escalated inquiries. Approaches efforts with professionalism and empathy ...
- 23 Days Ago
Business Analyst
- Contact Government Services, LLC
-
Knoxville, TN
FULL_TIME
- Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
- 3 Days Ago
FOIA Analyst
- Contact Government Services, LLC
-
Knoxville, TN
FULL_TIME
- FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
- 9 Days Ago
Sr. SQL Engineer Secure Release
- Contact Government Services, LLC
-
Knoxville, TN
FULL_TIME
- Sr. SQL Engineer Secure ReleaseEmployment Type: Full Time, Senior-levelDepartment: Information Technology CGS is seeking a Sr. SQL Engineer Secure Release to join our team supporting a wide-ranging te...
- 6 Days Ago
Payroll Contact Center Clerk
- Robert Half
-
Collierville, TN
OTHER
- We are offering an employment opportunity specifically for a Payroll Clerk role based in Collierville, Tennessee, 38017, United States. The primary function of this role is to handle internal payroll ...
- Just Posted
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- The Fountain Group
-
Atlanta, GA
- Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
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- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/30/2024 12:00:00 AM
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- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/30/2024 12:00:00 AM
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- Careerbuilder
-
Chicago, IL
- With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the worlds bigge...
- 4/29/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/28/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/27/2024 12:00:00 AM
About Tennessee
Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River.
The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,135 to $67,057
Most Popular Cities in Tennessee for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020