Contact Center Quality Analyst, Sr. jobs in Spartanburg, SC

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr Financial Analyst - FP&A
  • Spartanburg Regional Healthcare System
  • Spartanburg, SC FULL_TIME
  • Join our healthcare finance team at Spartanburg Regional Healthcare System as a Sr Financial Analyst - FP&A. In this role, you will be responsible for maintaining computerized Decision Support Systems and performing managerial accounting functions crucial for accurate financial reporting and analysis. Your duties will include transferring data to the Decision Support System, maintaining the EPIC contract modeling system, working with physician WRVU databases, summarizing statistical data, and updating financial dashboards for monthly close meetings and board presentations. Additionally, you will prepare financial analysis and reports utilizing Decision Support Systems, analyze accounts receivable periodically, and assist in various regulatory surveys. Proficiency in Microsoft Excel and Access is required, and involvement in special financial analysis projects is expected.

    Minimum Requirements:

    Education:

    • Bachelor’s degree in Accounting, Finance, or related field

    Experience:

    • At least 5 years of relevant accounting experience

    Preferred Requirements:

    Preferred Education:

    • Master’s degree in Accounting or related field (Masters in Accountancy or MBA) Preferred Experience:
    • 5 to 10 years of relevant accounting experience, with a strong preference for healthcare accounting Preferred License/Registration/Certifications:
    • CPA or related certification

    Core Job Responsibilities:

    • Prepare financial and statistical analysis
    • Ensure accuracy and timely completion of monthly schedules and analyses
    • Participate in the development of processes to optimize financial software tools
    • Provide support to associates, department directors/managers, and assist during the annual budget process
    • Create pro forma financial analysis reports and explain various financial analysis techniques
    • Actively participate in resolving issues related to report production and distribution
    • Champion financial analysis and decision support reporting tools
    • Participate in other management teams and processes as assigned
    • Perform other duties as assigned

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    LANGUAGE SKILLS

    Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and to respond to questions from groups of managers, employees, customers, and the public.

    MATHEMATICAL / COMPUTER SKILLS

    Ability to add, subtracts, multiply, and divide using whole numbers, common fractions, and decimals.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Must be proficient in Microsoft Office applications (Word, Outlook, and PowerPoint).  Must be an advanced Excel user.

    Join our team and contribute to the financial success of Spartanburg Regional Healthcare System. Apply now to be part of our dedicated team!

  • 1 Month Ago

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Quality Inspectors
  • TRIGO Global Quality Solutions
  • Duncan, SC FULL_TIME
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Duncan, SC. Overall Purpose of the Quality Inspector Provide Quality services and support for all missions assig...
  • 17 Days Ago

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Quality Inspector
  • TRIGO Global Quality Solutions
  • Duncan, SC FULL_TIME
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Duncan, SC. Overall Purpose of the Quality Inspector Provide Quality services and support for all missions assig...
  • 20 Days Ago

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IT Advanced Quality Assurance Analyst I
  • Milliken & Company
  • Spartanburg, SC FULL_TIME
  • COMPANY OVERVIEWMilliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrow's breakthroughs today. Fromindustry-leading molecules to sustainable innovations, ...
  • 27 Days Ago

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Quality Inspectors - Automotive Inspection
  • TRIGO Global Quality Solutions
  • Duncan, SC FULL_TIME
  • Quality Inspectors DailyPay Offered! Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and C...
  • 18 Days Ago

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RN MDS Coordinator
  • Quality Healthcare
  • Spartanburg, SC FULL_TIME
  • RN MDS Coordinator A skilled nursing home in the Gaffney, SC area is looking for a RN MDS Coordinator to focus on MDS assessments, documentation and quality measures. RN MDS Coordinator Requirements ·...
  • Just Posted

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0 Contact Center Quality Analyst, Sr. jobs found in Spartanburg, SC area

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SAP Programmer Analyst
  • Rose International
  • Greer, SC
  • Date Posted: 04/16/2024 Hiring Organization: Rose International Position Number: 462356 Job Title: SAP Programmer Analys...
  • 4/25/2024 12:00:00 AM

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Travel Physical Therapist - $1,862 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Shelby, North Carolina. Job Descript...
  • 4/25/2024 12:00:00 AM

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Travel MRI Technologist - $2,062 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Shelby, North Carolina. Job Descriptio...
  • 4/25/2024 12:00:00 AM

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Travel Ultrasound Technologist - $905 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Shelby, North Carolina. Job Des...
  • 4/25/2024 12:00:00 AM

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Travel Ultrasound Technologist - $917 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Shelby, North Carolina. Job Des...
  • 4/25/2024 12:00:00 AM

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Quality Assurance Engineer
  • Spero Technology
  • Greenville, SC
  • What You'll Do You will be part of the Regulatory Systems team, comprising of Diverse group of developers, designers and...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,553 per week
  • Adventist Health
  • Shelby, NC
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Shelby, North Carolina. Job D...
  • 4/24/2024 12:00:00 AM

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SAP Functional ANALYST
  • Action Technology Inc.
  • Greer, SC
  • Equipment & Controls Planning EngineerOnsiteAbout the JobDuration: Long-Term Renewable ContractLocation: Greer, SCPay ra...
  • 4/23/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,765 to $67,917
Spartanburg, South Carolina area prices
were up 1.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020