Contact Center Quality Analyst, Sr. jobs in South Jordan, UT

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

J
Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

    HOURS

    Monday through Friday from 8:45 am to 6:15 pm with a half day off each week.

    DUTIES

    Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

    QUALIFICATIONS

    You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.

  • 8 Days Ago

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Senior Director, Contact Center Operations
  • Golden Customer Care
  • Salt Lake, UT FULL_TIME
  • We’re Looking For A: Sr. Director, Contact Center Operations to lead all aspects of the Golden Customer Care’s contact center, from its daily operations to its long-term strategic success. Ensures tha...
  • 10 Days Ago

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Wealth Contact Center Development Associate (Agency)
  • Wells Fargo
  • SALT LAKE CITY, UT FULL_TIME
  • About this role:Wells Fargo is seeking a Wealth Contact Center Development Associate. Working within a contact center environment, in this role you will be responsible for new business development of ...
  • 19 Days Ago

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Manager, Workforce Planning - Contact Center Operations
  • Progressive Leasing
  • Draper, UT OTHER
  • Job Description We are currently hiring a Manager, Workforce Planning to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing peop...
  • 2 Months Ago

S
Quality Analyst
  • Sanmina Corporation
  • West Valley, UT FULL_TIME
  • Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recogniz...
  • 10 Days Ago

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Sr. Quality Manager
  • Dyno Nobel, Inc.
  • Salt Lake, UT FULL_TIME
  • Job Brief You will own quality in IS (Initiating Systems) Manufacturing Who We Are Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and qua...
  • 4 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in South Jordan, UT area

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Travel Speech Language Pathologist - $2,052 per week
  • PRN Healthcare
  • West Jordan, UT
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in West Jordan, Utah. Job Desc...
  • 3/28/2024 12:00:00 AM

D
Inventory Control Analyst ll - 2nd Shift
  • Duluth Trading Company
  • West Jordan, UT
  • ** Inventory Control Analyst ll - 2nd Shift** **Job Category****:** Distribution, Contact Center, and Operations **Requi...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Software
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent - Software** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Cen...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Center positio...
  • 3/27/2024 12:00:00 AM

S
Jr. Java programmer (Remote)
  • SynergisticIT
  • West Jordan, UT
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/27/2024 12:00:00 AM

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Travel Registered Respiratory Therapist - $1,755 per week
  • TRS Healthcare
  • West Jordan, UT
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in West Jordan, Utah. Job...
  • 3/27/2024 12:00:00 AM

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Product Support Analyst I
  • InComm Payments
  • Sandy, UT
  • Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago ...
  • 3/27/2024 12:00:00 AM

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Jr. Python Programmer (Remote)
  • SynergisticIT
  • West Jordan, UT
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 22.1 square miles (57 km2), of which, 0.08 square miles (0.21 km2), 0.34 percent, is water. South Jordan is located in the southwestern portion of the Salt Lake Valley. The city lies between the Oquirrh Mountains to the west, West Jordan to the north, the Jordan River and Sandy to the east, Draper to the southeast, Riverton to the south, and Herriman to the southwest. The relative flatness of South Jordan is due to lacustrine sediments of a pleistocene lake called Lake Bonneville. Lake Bonneville existed from 75,000 t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,416 to $68,811
South Jordan, Utah area prices
were up 2.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020