Contact Center Quality Analyst, Sr. jobs in Shreveport, LA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Customer Contact Center Rep
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
-
Customer Contact Center Rep
At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!
Responsibilities/Duties
Would you find it fun and challenging to:- Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
- Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
- Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
- When you are not able to help a caller, find the person in the Bank who can;
- Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
- Having growth and advancement opportunities; and
- On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
Required Qualifications- High School diploma or GED
- At least 12 months of experience in customer service or banking
- Great communication skills
- Must put HEART into everything you do!
- H – Honor
- E – Excellence
- A – Adaptability
- R – Respect
- T – Teamwork
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. - Just Posted
Customer Contact Center Rep
- Farmers Bank & Trust
-
Texarkana, TX
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 1 Month Ago
Customer Contact Center Rep. PT
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 9 Days Ago
Sr Quality Control Inspector
- honeywell
-
Shreveport, LA
FULL_TIME
- ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel...
- Just Posted
Systems Analyst
- LIFESHARE BLOOD CENTER
-
Shreveport, LA
OTHER
- Job Details Job Location: Shreveport - Shreveport, LA Salary Range: Undisclosed DescriptionPOSITION SUMMARY: Provides high-level support and maintenance for computers, business systems and blood banki...
- 2 Days Ago
Owner operator otr
- Quality Carriers
-
Shreveport, LA
FULL_TIME
- Class-A CDL OTR Owner Operator SHREVEPORT, LA Responsibilities Requirements 1 Year of Tractor Trailer Experience (Tanker Experience Preferred, Not Required) Hazmat and Tanker Endorsements Have or WIll...
- 20 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Shreveport, LA area
Field Service Specialist
- Hiring Now!
-
Shreveport, LA
- Entity: Production & Operations Job Family Group: Operations Group Job Description: We are seeking a highly-motivated, m...
- 4/25/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- ARIVE
-
Shreveport, LA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
T-Mobile Neighborhood Retailer Sales Associate
- GP Mobile
-
Bossier City, LA
- Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
- 4/24/2024 12:00:00 AM
Customer Service Agent - Remote Data Entry Agent
- Jobconversion, LLC
-
Shreveport, LA
- Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We off...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Shreveport, LA
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Customer Service Representative ONSITE Join our TEAM!
- Advance Call Center Technologies
-
Shreveport, LA
- Job Description Job Description New Year, New Career, New YOU! Advanced Call Center Technologies is seeking Customer Ser...
- 4/23/2024 12:00:00 AM
Data Analyst
- Louisiana State University
-
Shreveport, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). Job Posting T...
- 4/22/2024 12:00:00 AM
COMPLIMENTARY SERVICES ATTENDANT - RESIDENCE INN BY MARRIOTT BOSSIER CITY
- Dimension Hospitality
-
Bossier City, LA
- Job Type Full-time Description Reports To: Complimentary Services Supervisor, F & B Leadership Supervises: N/A Job Purpo...
- 4/21/2024 12:00:00 AM
About Shreveport, Louisiana
Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$48,547 to $66,255
Shreveport, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020