Contact Center Quality Analyst, Sr. jobs in Salinas, CA

POSITION SUMMARY

The Sales Analyst role will be a crucial part of upcoming growth at StateHouse Holdings.  The role will be an integral part in the continued development of reporting to Wholesale, Retail, and Management teams with a focus on the Wholesale team.  The ability to foster positive relationships across business partners, troubleshoot, think critically about the business and continuously improve our sales reporting is paramount in the Sales Analyst role.  The Sales Analyst is the go-to resource for Weekly and Monthly reporting.  Previous reporting experience necessary; previous Cannabis experience preferred.  Qualified candidates must live in California but will work remotely.

Key Initiatives that will be asked of this Role:

·         Maintain current sales reporting dashboards driving accuracy and visibility for our reps, reporting functions, and analysis to continue to drive our business in a challenging Cannabis environment.

·         Continuously improve sales reporting functionality; work with Management and Sales team to identify data gaps and develop sales reporting and dashboards to meet needs.

·         Compile and distribute Royalty reports to Brand Partners and applicable county tax structures.

·         Troubleshooting data related issues with our sales team

·         Work with our Operations team to drive inventory efficiencies and visibility across both functions.

·         Assist in developing dashboards for our new 3^rd party sales division.

·         Review and track Wholesale promotional activity.

·         Ad-hoc analysis and reporting as requested.

QUALIFICATIONS & EXPERIENCE

·         The ideal candidate has tangible experience using Microsoft products to organize and distribute data in a clear, timely fashion.

·         Experience running royalty and sales commission reports.

·         Cannabis experience preferred but not needed.

·         Knowledge and experience with MS Excel, Word, and Outlook;

Critical Competencies:

The successful candidate will possess the following characteristics and competencies:

·         Motivated, hard-working, and passionate;

·         Ability to handle multiple tasks and responsibilities;

·         Ability to perform all job functions with attention to detail, speed and accuracy;

·         Ability to effectively prioritize and organize;

·         Be a clear thinker, remain calm, and resolve problems using good judgment.

·         Excellent organizational and time-management skills;

·         Excellent communication skills, both verbal and written;

·         Attention to detail and accuracy of work;

·         High integrity and openness combined with commitment to continuous improvement;

Education:

Must have one or more of the following:

·         Bachelor’s degree (B.A.) from a four-year college or university;

·         Two years’ relevant experience and/or training;

·         Equivalent combination of education and experience.