Contact Center Quality Analyst, Sr. jobs in South Dakota

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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FOIA Analyst
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 3 Days Ago

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Digital Forensic Analyst I
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
  • 3 Days Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 3 Days Ago

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Contact Center Specialist
  • First Bank and Trust
  • Sioux Falls, SD FULL_TIME
  • Overall FunctionsThis person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformanc...
  • 1 Month Ago

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Contact Center Representative II
  • Voyage Federal Credit Union
  • Sioux Falls, SD FULL_TIME
  • Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal an...
  • 1 Month Ago

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Analyst
  • Menard, Inc Career Center
  • RAPID CITY, SD FULL_TIME
  • POSITION SUMMARY: Analysts are responsible for maintaining all functions of inventory control in their assigned areas. An analyst is also responsible for maintaining the highest possible turns and in-...
  • 4 Days Ago

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Client Services Analyst
  • Aspen Grove Capital LLC
  • Overview Aspen Grove Capital, LLC is a registered investment adviser and multi-family office with offices in Avon and De...
  • 3/29/2024 12:00:00 AM

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Senior Manager, Commercial Analytics
  • Genpact
  • Danbury, CT
  • Role : Senior Manager, Commercial Analytics Demonstrated experience in pharma / life sciences, healthcare in the areas o...
  • 3/29/2024 12:00:00 AM

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Senior Research Associate - Large-Cap Biopharma
  • AB Bernstein
  • New York, NY
  • We are looking for a Senior Research Associate in New York to join Bernstein’s Large-Cap Biopharma team. If you are a na...
  • 3/29/2024 12:00:00 AM

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Market Research Analyst
  • BayStreet Research, LLC
  • Oakland, CA
  • MARKET RESEARCH ANALYST - Unlock the Power of Data in the Mobile Computing Market Salary: $65,000 - $85,000 per year bas...
  • 3/29/2024 12:00:00 AM

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Real Estate Private Equity Associate
  • RETS Associates
  • Washington, DC
  • RETS Associates on behalf of our client, a well-regarded real estate private equity firm, is looking to add a talented A...
  • 3/29/2024 12:00:00 AM

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Service Desk Analyst
  • LanceSoft, Inc.
  • Phoenix, AZ
  • Position Description : This position will provide level one support by responding to incoming calls from Resolution Cent...
  • 3/29/2024 12:00:00 AM

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Commercial Banking Manager
  • Arizona Financial Credit Union
  • Lake Havasu City, AZ
  • Position Summary: The Commercial Banking Manager is responsible for managing the team responsible for the origination, u...
  • 3/29/2024 12:00:00 AM

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Motion Designer
  • Odoo
  • Motion Designer This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. Odoo is an open-source, enterpri...
  • 3/29/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$46,521 to $63,494

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020