Contact Center Quality Analyst, Sr. jobs in Reno, NV

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary: 

The Application Analyst Sr.  position leads the support, configuration, testing, and implementation of administrative, financial and clinical information applications from various vendors in order to support the goals and mission of PHP. The Application Analyst Sr. is a senior role that will possess extensive experience supporting various vendor provided applications/solutions.  They will work closely with all departments to determine if vendor applications/solutions can be configured to meet business objectives and to provide issue resolution.  They will provide key support between PHP employees, IS and application/system vendors.  This position requires ability to gather and document business requirements based on operational needs and ability to trouble shoot and audit configuration while following change control processes. The Application Analyst Sr. provides mentoring for others on the team and PHP employees.  They will also provide project management for initiatives as assigned.  The Application Analyst Sr. is able to work independently without close supervision and exercises independent judgment and discretion.

Benefit Highlights:

• Loan Forgiveness Program 
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries! · More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com  

Qualifications and Requirments:

• Bachelor degree and six years in a related application/technical field OR Associate degree and eight years in a related application/technical field OR ten years of industry related application/technical experience.
• Minimum of four years’ experience directly responsible for supporting at least five different core Vendor application solutions.
• Strong experience supporting a vendor’s health insurance administration solution which provides benefit management, claims adjudication/payments, premium billing and other core functions is highly preferred.
• Strong experience as an analyst supporting the QNXT solution from TriZetto is highly preferred.
• Experience working with a Healthcare Insurance company is preferred.
• Six years of IT technical/application support.
• Good organization skills with ability to prioritize multiple activities in a rapidly changing environment
• Proven experience leading multidisciplinary teams through major system selections, implementations, upgrades and day to day maintenance.  Good project management skills
• Excellent interpersonal, communication and organizational skills with the ability to interact with all levels of personnel within the organization.
• Analytical skills related to solving complex procedural problems in time-critical situations, particularly where relations must be maintained in sensitive situations.
• Demonstrated understanding from a systems level perspective the interdependence of one unit or system upon another, and how changes in any one part affect all others.
• Proven experience in sound decision making concerning systems support services in situations of time, pressure and stress are essential.
• Demonstrated ability and professional concern for bringing together knowledge of operations and information needs of users.
• Ability to deal effectively with multiple constituencies and to translate technical terminology into terms understandable to diverse groups.
• Ability to operate effectively in an environment of limited direction.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

If you would like to learn more about the opportunity, please contact Bridget Gomez at: bridget.gomez@uhsinc.com