Contact Center Quality Analyst, Sr. jobs in Portsmouth, VA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Construction Quality Assurance Representative
  • Contact Government Services, LLC
  • Norfolk, VA FULL_TIME
  • Construction Quality Assurance Representative

    Employment Type: Full Time

    Department: Project Management


    Here at CGS, we are looking for a hardworking individual with ample experience performing oversight on large-scale construction projects.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success

    - Act as a professional advisor and/or technical representative to the Contracting Officer managing the quality assurance process during the Construction Contractors’ performance of projects. 

    - Provide services and expertise to ensure the comprehensive project controls are integrated into the process to help manage time, cost, scope, quality, and safety issues.

    - Participating in discussions and reviews of RFPs and designs before construction commences to ensure they are in alignment with best practices and applicable codes and unified facilities criteria.

    - Providing on-site inspection and oversight of contractor performance, ensuring execution in the field adheres to project parameters and approved plans/specifications. 

    - Advises the government of any deviations/changes for approval or construction contract modification.

    - Representing government equities/interests in the execution of construction projects.

    - Performing technical quality assurance checks of construction work.

    - Reviewing contractor invoices for accuracy and recommending approval/rejection to the government.


    Qualifications

    - High School Diploma

    - 7 years of experience performing construction oversight duties of both renovation and new construction projects.

    - Experience with ground-up construction and multi-trade renovations of single and multi-story facilities in the commercial and government sectors.


    Ideally, you will also have:

    - Excellent communication and time-management skills


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

    \n


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  • 1 Month Ago

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides on...
  • 7 Days Ago

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Import Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 12 Days Ago

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Import Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 12 Days Ago

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Export Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 1 Day Ago

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 4 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Portsmouth, VA area

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Systems Admin
  • Marathon TS
  • Norfolk, VA
  • Marathon TS is in search of a Systems Administrator Mid to support the efforts of our client at Naval Station Norfolk in...
  • 4/13/2024 12:00:00 AM

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100% Remote - NetworX Pricer Configuration Analyst
  • Beacon Hill Staffing Group
  • Norfolk, VA
  • NOTE: This is a 100% remote position. Candidates will be working on EST Timezone. One of our clients in Norfolk, Virgini...
  • 4/13/2024 12:00:00 AM

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100% Remote-QNXT Benefits Configuration Analyst
  • Beacon Hill Staffing Group
  • Norfolk, VA
  • NOTE: This is a 100% remote position. Candidates will have to work on EST hours. One of our clients in Norfolk, Virginia...
  • 4/13/2024 12:00:00 AM

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Senior Engineer/Systems Analyst (Navy)
  • THOR Solutions, LLC
  • Norfolk, VA
  • THOR Solutions is actively seeking a Senior Engineer/Systems Analyst to support an upcoming professional support service...
  • 4/13/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,044 per week
  • Hiring Now!
  • Portsmouth, VA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Portsmouth, Virginia. Job De...
  • 4/13/2024 12:00:00 AM

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Draftsperson/Technical Drawing Analyst
  • CGI Group, Inc.
  • Norfolk, VA
  • Draftsperson/Technical Drawing Analyst Position Description CGI Federal is seeking a candidate to support development an...
  • 4/12/2024 12:00:00 AM

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Life Cycle Systems Analyst
  • ManTech International Corporation
  • Portsmouth, VA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 4/12/2024 12:00:00 AM

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Sr. Tactical Systems Analyst
  • Command Post Technologies
  • Norfolk, VA
  • Command Post Technologies, Inc. (CPT) is seeking a Tactical Systems Analyst to support our mission. This position is con...
  • 4/12/2024 12:00:00 AM

Portsmouth is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 95,535. It is part of the Hampton Roads metropolitan area. The Norfolk Naval Shipyard, often called the Norfolk Navy Yard, is a historic and active U.S. Navy facility that is actually located in Portsmouth rather than Norfolk; the original name "Gosport" was changed to "Norfolk" to reflect its location in what is now the former Norfolk County, Virginia. The shipyard upgrades, remodels, and repairs ships of the US Navy and is one of the few facilities in the world with the capability to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,871 to $68,062
Portsmouth, Virginia area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020