Contact Center Quality Analyst, Sr. jobs in Palmer, AK

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.

    Reasonable Accommodations Statement

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Examples of Job Duties

    Prepare Orders for Field/CO Presentation.

    Clear and close troubles and orders through all associated applications including billing.

    Email inquiries for order or trouble scope and follow through to completion.

    Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.

    Process service orders using computer-based billing and facility record systems.

    Perform record maintenance and research duties associated with “911” records and address research functions.

    Service Delay Order creation for service relief through multiple departments.

    Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.

    Perform record research provides guidance and support to internal and external customers.

    Provide helpdesk assistance to internal customers.

    Create reports and complete audits as required.

    Provide training and mentoring of new individuals to the team.

    Other duties as assigned.

    Minimum Qualifications Required

    Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.

    Certifications and Licenses Required

    Some levels may require you to possess and maintain an Alaska Drivers License.

    Additional Job Requirements

    External applicants must successfully pass a pre-employment suitability assessment and drug test.

    Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

  • 8 Days Ago

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Sr Quality Control Manager
  • Gilbane Federal
  • Kodiak, AK FULL_TIME
  • Overview GILBANE has an opportunity for a Sr Quality Control Manager to support our project in Kodiak, Alaska in 2024. Do you consider yourself to be a highly technical, strong communicator with the d...
  • 20 Days Ago

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Special education assistant
  • Redington Sr. Jr./Sr. High School
  • Wasilla, AK FULL_TIME
  • Position : OSS Itinerant Special Education Assistant (multiple sites) Position FTE : .875 Pay Grade : 7 Starting Wage : $18.63 Days Per Year : 202 Shift hours : TBD Class Summary : Under supervision p...
  • 4 Days Ago

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Quality and Compliance Risk Analyst RN (C)
  • ABSTAFFING.COM®
  • Anchorage, AK CONTRACTOR
  • Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing healthcare providers in facilities throughout the United States. Our travel assignments range f...
  • 15 Days Ago

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RN ED - Emergency Department Anchorage, AK
  • Quality Clinicians
  • Anchorage, AK FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1629-$2629/week Multiple shift openings Job Description/Responsibilities...
  • 23 Days Ago

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RN - ED - Emergency Department
  • Quality Clinicians
  • Cordova, AK FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1200 - $2200/week Multiple shift openings Job Description/Responsibiliti...
  • 7 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Palmer, AK area

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1.0 FTE Evening Custodian (2:30p-11p)
  • Matanuska-Susitna Borough School District
  • Talkeetna, AK
  • Position Type: Classified Custodial Positions/Custodian Date Posted: 2/21/2024 Location: Su-Valley Jr./Sr. High School C...
  • 3/28/2024 12:00:00 AM

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SECURITY AGENT (TALKEETNA)
  • Pursuit Collection
  • Talkeetna, AK
  • What perks can you expect?: / Competitive perks & wages / Referral and end-of-season bonus available / Access to iconic ...
  • 3/28/2024 12:00:00 AM

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Remote Online Data Entry Work From Home - Entry Level
  • Maxion Research
  • Talkeetna, AK
  • Remote Telecommute Work From Home Job Description: We are looking for remote, telecommuting candidates from all types of...
  • 3/28/2024 12:00:00 AM

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Ramp Agent/Airline Support
  • K2 Aviation
  • Talkeetna, AK
  • Job Description Job Description Ramp Agent/Airline Support TALKEETNA As a Ramp Agent your primary task is to fuel airpla...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent/Reservation Specialist
  • K2 Aviation
  • Talkeetna, AK
  • Job Description Job Description A typical day as a front desk agent will always start with having a friendly attitude. Y...
  • 3/27/2024 12:00:00 AM

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DISHWASHER (TALKEETNA)
  • Pursuit Collection
  • Talkeetna, AK
  • What perks can you expect?: / Competitive perks & wages / Referral and end-of-season bonus available / Access to iconic ...
  • 3/25/2024 12:00:00 AM

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DISHWASHER (HOMESTEAD)
  • Pursuit Collection
  • Talkeetna, AK
  • What perks can you expect?: / Competitive perks & wages / Referral and end-of-season bonus available / Access to iconic ...
  • 3/25/2024 12:00:00 AM

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Remote Data Entry Clerk
  • Maxion Research
  • Talkeetna, AK
  • Seeking Motivated Individuals For Data Entry Type Work From Home Our company is seeking applicants who are motivated to ...
  • 3/24/2024 12:00:00 AM

Palmer is located at 61°36′7″N 149°7′2″W / 61.60194°N 149.11722°W / 61.60194; -149.11722 (61.601879, −149.117351). Palmer is 42 miles (68 km) northeast of Anchorage on the Glenn Highway. It lies on the north shore of the Matanuska River, not far above tidewater, in a wide valley between the Talkeetna Mountains to the north and the Chugach Mountains to the south and east. Pioneer Peak rises over 6,000 feet (1,800 m) above the town, just a few miles south. East of Palmer is Lazy Mountain, and standing behind that is Matanuska Peak. Lazy Mountain, Matanuska Peak, and Pioneer Peak are all a pa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$57,924 to $79,058
Palmer, Alaska area prices
were up 2.8% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020