Contact Center Quality Analyst, Sr. jobs in Pennsylvania

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Manufacturing Investigator
  • 10000825 - Quality Senior Analyst
  • Philadelphia, PA FULL_TIME
  • Accountabilities:

    Are you ready to serve as the primary investigator for deviation events, support OOS investigations in manufacturing, and build CAPAs? Can you handle and increase the effectiveness and efficiency of manufacturing operations through improvements via a reduction of deviations, documentation errors, and hold up of batch records? Are you prepared to ensure all assigned projects and deliverables (i.e. corrective actions, deviations, kaizen action items, CAPA, etc…) are completed per commitment date? Are you excited to drive initiatives in the manufacturing operations that contribute to a long-term operational excellence culture? If so, this role is for you!

    Essential Skills/Experience:

    - BS Degree in engineering, science, or equivalent

    - Minimum of five (5) years of manufacturing, quality, and/or FDA regulatory experience.

    - Relevant knowledge of cGMP, lean principles, and regulatory requirements.

    Desirable Skills/Experience:

    - Green belt preferred. Strong consideration will be given to candidates with previous aseptic processing experience in the bio/pharmaceutical industry. Competent in the delivery of interpersonal and analytical skills.

    - Minimum of seven (7) years of manufacturing, quality, and/or FDA regulatory experience) preferred

    - Minimum of three years of shown manufacturing, quality, and/or FDA compliance investigatory writing experience

    When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, the entire shift at the facility. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

    Why AstraZeneca?

    With constant new products and launches, there's never been a better time to join Supply Chain and craft our future with a big contribution to life-changing medicines. The challenge to stay ahead in dynamic markets is what keeps us driving forward, as we continuously seek new and better ways to deliver medicines all the way to our patients. Our resilience helps us to thrive as we innovate and evolve. Ours is a safe and positive space. Here we are encouraged to actively participate by sharing ideas, and problem-solving. United behind a common goal to succeed, we take our collective learnings and work as a team to keep pushing the boundaries of Supply Chain.

    Ready to make a big impact? Apply now and join us in our mission to create life-changing medicines!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

  • 4 Days Ago

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Business Analyst - Contact Center
  • Ventures Unlimited Inc.
  • Pittsburgh, PA FULL_TIME
  • Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thin...
  • 1 Month Ago

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Hospice Clinical Quality Analyst
  • Chan Soon-Shiong Medical Center at Windber
  • Windber, PA FULL_TIME
  • The Home Care Quality Analyst RN combines clinical skills with computer expertise when analyzing, entering, and reporting Quality data. This role supports home care providers and staff in utilizing te...
  • 10 Days Ago

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Contact Center Specialist I - Contact Center
  • Penn State Health
  • Hershey, PA FULL_TIME
  • Penn State Health - Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1.00 Shift : Day Hours : 8:30a-5:00p Monday - Friday Every 5th Weekend 6:00a-2:00p SUMMARY OF ...
  • 9 Days Ago

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Business Analyst
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • Just Posted

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FOIA Analyst
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
  • 11 Days Ago

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Call Center Analyst
  • The Fountain Group
  • Atlanta, GA
  • Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
  • 4/25/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
  • 4/25/2024 12:00:00 AM

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI
  • Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
  • 4/25/2024 12:00:00 AM

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Software Engineer - Python (Commodities)
  • Innova Solutions
  • Houston, TX
  • The ideal candidate will be responsible for development and support of the trade capture and risk management system for ...
  • 4/25/2024 12:00:00 AM

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Business Solutions Manager- Sales & Recruiting
  • Roth Staffing
  • Timonium, MD
  • Elevate Your Career While Making a Difference – Join the #1 Staffing Firm to Work for in the U.S.! Ultimate Staffing Ser...
  • 4/25/2024 12:00:00 AM

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Call Center Data Analyst
  • Chicago Lighthouse
  • Chicago, IL
  • Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
  • 4/23/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
  • 4/22/2024 12:00:00 AM

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Finance Director, Retail Wireless
  • Dish Network
  • **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
  • 4/21/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,835 to $72,108

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020