Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
WHO WE ARE LOOKING FOR
We’re looking for a Senior Data Quality Analyst to help ensure
accuracy in our Talent Acquisition data warehouse. To be successful in this
role we are looking for a strong collaborator to maintain and continuously
improve the data upload and validation process. Someone with a proven track
record of identifying errors and gaps within a data landscape, and coordinating
with the appropriate partners to find solutions to improve our data.
WHAT YOU WILL WORK ON
WHO YOU WILL WORK WITH
WHAT YOU BRING