Contact Center Quality Analyst, Sr. jobs in Norfolk, NE

Budgeting, Forecasting, and Costing

· Heavy involvement in the operating and capital budgeting process, including partnering with operational leaders to develop annual budgets within targeted levels.

· Develop financial models to be used in the strategic planning process, development of business plans, for capital planning/purchases, new initiatives, exit strategies, etc.

· Report, analyze, monitor and forecast the financial position for the region.

· Monitor and update cost accounting on a regular basis.

Financial Reporting and Analysis

· Analyze month-end operating results and follow-up with Operations to resolve questions.

· Analyze and interpret financial operations, including income statement, statistical and ratio analysis.

· Service line profitability.

· Maintain a working knowledge of data sources to accurately and efficiently report findings in a meaningful and understandable manner.

· Prepare financial information and analysis by assembling and summarizing data, preparing reports, and presenting findings and recommendations.

· Collaborate with operations to ensure they the tools necessary to make operating decisions and understand the financial implications of those decisions.

Special Projects

· Complete special projects and management reports as assigned.

· Collaborate effectively with other team members.

· Be involved in special projects as needed, or other duties as assigned.

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Education:

Bachelors Degree in Accounting, Finance or other related field.

Health system or hospital finance experience or experience as a CPA with a healthcare background

Experience:

3-5 years experience with financial analysis;

Experience with Microsoft Office applications required, especially Excel

Costing experience;

Budgeting & Forecasting;

Healthcare experience;

Advanced experience with Excel preferred

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

Strong analytical ability;

Fluent in use of spreadsheet software;

Strong verbal and written communication skills

Knowledge of HealthCare including an understanding of hospital and physician reimbursement, cost structures, regulations

Other:

Use of usual and customary equipment used to perform essential functions of the position.