Contact Center Quality Analyst, Sr. jobs in New Jersey
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Sr. Solutions Architect (Genesys, NICE, AWS Connect)
- Nityo Infotech Corporation
-
Jersey, NJ
FULL_TIME
-
Job Details
- 10 years of experience in leading CCaaS platform such as NICE, Genesys, AWS Connect, Avaya or Cisco
- 5 years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce, MS Dynamics
- Must have knowledge of key cloud platforms such as AWS, MS Azure or Google Cloud Platform
- Core knowledge of telephony protocols and architecture
- Through understanding of leading AI tools and market trends
- Understanding of modular design
- Hands on experience on designing and implementing best practices related to IVR and NLU
- Through understanding of WEM/WFM and it's interactions with core CCaaS platform
Must have advance certification like :
- CCNP(Cisco Certified Network Professional)
- CCIE(Cisco Contact Center Implementing Enterprise)
- NIce CXOne Core Plus
- Google Cloud Platform (Genesys Cloud Professional)
- Genesys Cloud CX Certified Developer
- Genesys Cloud Certified API Developer
- Genesys Cloud Scripting Certified Specialist
- 1 Day Ago
Sr IT Testing & Quality Assurance Analyst
- VIRTUA
-
Marlton, NJ
FULL_TIME
- Job Summary:The Senior IT Testing and Quality Assurance Analyst identifies process improvement opportunities, and documents and shares best practices to create consistent testing & QA methodologies. M...
- 22 Days Ago
Contact Center Representative - Edison
- HMH HOSPITALS CORPORATION
-
Edison, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- 14 Days Ago
Contact Center Representative - Neptune
- HMH HOSPITALS CORPORATION
-
Neptune, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- 14 Days Ago
Contact Center Agent
- TESTEQUITY LLC
-
Long Branch, NJ
OTHER
- Job Details Level: Entry Job Location: NJ Long Branch - Long Branch, NJ Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Categ...
- 4 Days Ago
Contact Center Supervisor
- Alpaca Audiology
-
Mountain, NJ
FULL_TIME
- Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield,...
- 4 Days Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
Key Account Manager
- Baumann Paper Company
-
- Earn a base salary plus a competitive commission and bonus structure. Work Monday - Friday with your weekends and evenin...
- 4/19/2024 12:00:00 AM
Technology Investment Banking Summer 2024 Analyst Program
- Cantor Fitzgerald
-
San Francisco, CA
- Job Title: 2024 Technology Investment Banking Summer Analyst Program Location: San Francisco, CA, In office Firm Overvie...
- 4/19/2024 12:00:00 AM
Support Analyst
- nQ Zebraworks
-
- #WorkFromAnywhere Support Analyst We are currently looking for someone to join our world-class client support team as a ...
- 4/19/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/18/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/17/2024 12:00:00 AM
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/16/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/15/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/15/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$58,024 to $79,188
Most Popular Cities in New Jersey for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020