Contact Center Quality Analyst, Sr. jobs in Murfreesboro, TN

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Quality Analyst
  • Key Business Solutions, Inc.
  • Brentwood, TN FULL_TIME
  • Sr. Quality Analyst
    Brentwood, TN
    C2H 
     
     
     
    Job Responsibilities:
    • Review requirements and design documents to ensure adequate understanding to develop test plans, test scenarios and test cases
    • Creates and executes test cases to ensure appropriate test coverage
    • Estimate effort required to perform all QA activities assigned
    • Recommend improvements and/or corrections to developers for products assigned
    • Lead defect triage meetings
    • Other duties as assigned.
    • Document and lead risks mitigation plans during project lifecycle
    • Mine for data, backend validation, and perform data quality analysis via SQL
    • Provide recommendations and lead (as applicable) to streamline and improve processes
    • Document status and final reports for QA activities
    • Coordinate and communicate with Project resources across the distributed teams to complete assigned projects
    • Active participation in project ceremonies and lead as necessary
    • Troubleshoots and resolves or recommends solutions to a diverse range of complex software testing problems. Uses judgment within defined policies and practices (includes software and technical documentation solutions)
    • Lead distributed teams at projects level
    • Lead multiple projects from QA perspective
    • Assist with UAT as needed for data creation
     
    Skills and Experience Required:
    • 6-8 Years of experience in Quality Assurance
    • Minimum 6 years of relevant QA experience with multiple release cycles
    • Advanced knowledge Agile, Waterfall and Iterative frameworks
    • Advanced knowledge of test management best practices
    • Advanced knowledge and use of Test Management and Automation tools
    • Hands-on DB testing experience with one or more DB platforms
    • 3 year of healthcare domain knowledge
    • Experience and skills in mentoring co-workers
    • Ability to lead multiple projects
    • Experience with leading distributed teams
    • Demonstrated strengths in coordinating, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
    • Must possess project management skills and/or substantial exposure to project-based work structures
    • Strong people and communication skills
    Education:
    • Bachelor’s Degree
     
     
    Regards,
     
    Nishanth
     
    Key Business Solutions, Inc.
     
    || Office: 916 646 2080 Ext 215 || Fax: 916 646 2081
     
    Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
     
  • 17 Days Ago

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Sr Financial Analyst
  • Vanderbilt University Medical Center
  • Nashville, TN FULL_TIME
  • Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individual...
  • Just Posted

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Sr. Analyst Business Systems - Remote
  • Lifepoint Health Support Center
  • Brentwood, TN FULL_TIME
  • Lifepoint Health has an opportunity for a Senior Analyst - Business Systems - Remote. The Senior - Analyst – Business Systems is responsible for meeting the needs of internal and external LifePoint cu...
  • 14 Days Ago

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Sr. Analyst, Clinical (Medhost) - Remote
  • Lifepoint Health Support Center
  • Brentwood, TN FULL_TIME
  • Sr. Analyst, Clinical (Medhost)Who we are:At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working toget...
  • 14 Days Ago

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.Responsibilities:You will se...
  • 2 Days Ago

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Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 3 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Murfreesboro, TN area

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Sr. IT Business Analyst
  • LaSalle Network
  • Murfreesboro, TN
  • Our client in the financial services industry is looking for a Senior IT Business Analyst to add to their team. The Seni...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,900 per week
  • TRS Healthcare
  • Murfreesboro, TN
  • LanceSoft is seeking a travel nurse RN Med Surg for a travel nursing job in Murfreesboro, Tennessee. Job Description & R...
  • 3/26/2024 12:00:00 AM

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Customer Support Analyst Tier I (Clinical)
  • MEDHOST Inc.
  • Franklin, TN
  • **Customer Support Analyst Tier I (Clinical)** **Location** : Franklin, TN **Job Type** : Direct **Hours** : Full Time *...
  • 3/25/2024 12:00:00 AM

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Team Lead, Customer Support (Clinical)
  • MEDHOST Inc.
  • Franklin, TN
  • **Team Lead, Customer Support (Clinical)** **Location** : Franklin, TN **Job Type** : Internal Direct **Hours** : Full T...
  • 3/25/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $2,722 per week
  • TRS Healthcare
  • Murfreesboro, TN
  • LanceSoft is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Murfreesboro, Tennessee. ...
  • 3/25/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,749 per week
  • Adventist Health
  • Murfreesboro, TN
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Murfreesboro, Tennessee. Job ...
  • 3/25/2024 12:00:00 AM

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Service Desk Analyst
  • LaSalle Network
  • Murfreesboro, TN
  • LaSalle Network is partnering with a leading credit union in Tennessee and one of the largest credit unions in the Unite...
  • 3/24/2024 12:00:00 AM

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Travel Physical Therapist - $1,782 per week
  • PRN Healthcare
  • Murfreesboro, TN
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Murfreesboro, Tennessee. Job Descrip...
  • 3/24/2024 12:00:00 AM

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$48,851 to $66,675
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020