Contact Center Quality Analyst, Sr. jobs in Metairie, LA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Business Analyst
  • Quality Support Services
  • Orleans, LA FULL_TIME
  • BUSINESS ANALYST:


    Duties/Responsibilities:

    Maintain and organize files, customer service, data entry, answering phones & other duties as directed.


    Mandatory Skills/Qualifications:

    Must be computer literate, proficient in Microsoft Suite. Knowledge of QuickBase preferred but not required.

    Work Schedule:

    Monday - Friday, 8:00 AM - 4:30 PM


    Standard Background Check.

  • 25 Days Ago

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Management Development Analyst
  • Quality Support Services
  • Orleans, LA FULL_TIME
  • Management Development Analyst (Immediate hire, upon successful completion of interview process, drug, and background screening.) Kind of Work: Analytical, technical, and administrative work in one or...
  • 25 Days Ago

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Quality Assurance Analyst (Remote)
  • Avenu Insights & Analytics
  • Mandeville, LA FULL_TIME
  • Job Summary: Primary responsibility is functional testing (75%) associated with our Pensions Application; however, there will be situations where this role needs to create automated tests (25%) that a...
  • 1 Month Ago

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Policy Analyst
  • Louisiana Fair Housing Action Center
  • Orleans, LA FULL_TIME
  • The Louisiana Fair Housing Action Center (LaFHAC) seeks an experienced Policy Analyst to support the efforts of LaFHAC’s New Orleans-based team. The Policy Analyst will support LaFHAC’s Policy and Com...
  • 20 Days Ago

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BIOINFORMATICS ANALYST
  • Louisiana State University Health Sciences Center
  • New Orleans , LA FULL_TIME
  • Posting Summary Functional Position Title BIOINFORMATICS ANALYST Position Number 00053911 Appointment Type Location-City New Orleans School/Division LSUNO BASIC HEALTH SCIENCES Department LSUNO Physio...
  • 19 Days Ago

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FISCAL ANALYST
  • LSU Health Sciences Center New Orleans
  • Orleans, LA FULL_TIME
  • Posting Details Posting Summary Functional Position Title FISCAL ANALYST Position Number 00023670 Appointment Type Regular Location-City New Orleans School/Division EXECUTIVE MANAGEMENT Department Vic...
  • 19 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Metairie, LA area

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Travel Physical Therapist - $2,093 per week
  • PRN Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in New Orleans, Louisiana. Job Descript...
  • 3/28/2024 12:00:00 AM

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Police Recruit
  • New Orleans Police Department
  • New Orleans, LA
  • Kind of Work: *Upon successful completion of all phases of training, a Police Recruit will be promoted to a Police Offic...
  • 3/28/2024 12:00:00 AM

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Data Scientist/ Java Developer(REMOTE)
  • SynergisticIT
  • Arabi, LA
  • SYNERGISTICIT is aware that the Job Market is Challenging due to almost 300,000 Tech Layoffs within the past year due to...
  • 3/28/2024 12:00:00 AM

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Medicare Advantage Sales Coordinator
  • Bcbsla
  • Metairie, LA
  • Medicare Advantage Sales Coordinator Metairie , Louisiana We take great strides to ensure our employees have the resourc...
  • 3/28/2024 12:00:00 AM

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Travel Radiology Technologist - $1,762 per week
  • TRS Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in New Orleans, Louisiana. Job Desc...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,379 per week
  • TRS Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in New Orleans, Louisiana. Job Description...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,167 per week
  • TRS Healthcare
  • New Orleans, LA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in New Orleans, Louisiana. Job Description...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,947 per week
  • Adventist Health
  • Metairie, LA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Metairie, Louisiana. Job D...
  • 3/25/2024 12:00:00 AM

Metairie (/ˈmɛtəri/ MET-ər-ee; French: Métairie [metɛʁi]) is a census-designated place (CDP) in Jefferson Parish, Louisiana, United States, and is part of the New Orleans metropolitan area. With a population at the 2010 census of 138,481, Metairie is the largest community in Jefferson Parish and the fifth-largest CDP in the United States. It is an unincorporated area that would be Louisiana's fourth-largest city if it were incorporated. The zip codes that serve the community are 70001–70006. Metairie is located in eastern Jefferson Parish and is bordered by New Orleans to the east, Kenner to t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,686 to $70,543
Metairie, Louisiana area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020