Contact Center Quality Analyst, Sr. jobs in Missouri
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Business Analyst (Infrastructure-Contact Center)
- TestingXperts
-
St. Louis, MO
FULL_TIME
- Company DescriptionGreetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.Job DescriptionTitle: Business Analyst (Infrastructure-Contact Center)Location: St. Louis MO Duration: 6 to 12 monthsInterview: Phone and SkypeJob description:-· IVR· Contact center· Requirement engineering· Desired years of experience*: Above 5 years· Education/ Certifications (Required): BE· Requirement analysis· DocumentationQualificationsGraduationAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Contact Center Planning Analyst - Enterprise Complaints
- Wells Fargo
-
St. Louis, MO
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
- 13 Days Ago
Contact Center Representative
- Animal Medical Center of Mid-America
-
St. Louis, MO
FULL_TIME
- We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA) St. Louis City Location. Contact Center Represent...
- 2 Months Ago
Contact Center Administrator
- GAF Energy
-
Kansas, MO
FULL_TIME
- GAF Energy is seeking an enthusiastic and talented Contact Center Administrator who will play a key role in supporting the centralized Contact Center Platform, including but not limited to, workforce ...
- 12 Days Ago
Contact Center Representative II
- Children's Mercy Hospital
-
Kansas, MO
FULL_TIME
- Contact Center Representative II Requisition ID 2024-28887 Requisition Post Information* : Posted Date 1 hour ago(3/7/2024 10:53 AM) Posting Category Administrative Support/Customer Service Division H...
- 21 Days Ago
Contact Center Agent (Hybrid)
- Together Credit Union
-
St. Louis, MO
FULL_TIME
- Contact Center Representative Role The Contact Center Agent is responsible for assisting members in all assigned phases of savings and lending functions, and exceeding referrals and sales goals. Requi...
- 25 Days Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
LVN Clinical Data Analyst II - Quality Management
- Christus Health
-
Corpus Christi, TX
- Description Summary: Under general supervision, performs research and analysis of healthcare data. Assists in evaluating...
- 4/20/2024 12:00:00 AM
Senior Financial Planning Analyst
- Point32Health
-
Canton, MA
- The Senior Financial Planning Analyst serves as the key financial support person to a subset of enterprise functional ar...
- 4/20/2024 12:00:00 AM
Research Coordinator - Brooklyn
- NYU Langone Health
-
Brooklyn, NY
- Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health cente...
- 4/20/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/18/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/17/2024 12:00:00 AM
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/16/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/15/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/15/2024 12:00:00 AM
About Missouri
Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,453 to $68,856
Most Popular Cities in Missouri for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020