Contact Center Quality Analyst, Sr. jobs in Minnesota
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Data Quality Analyst
- SV Tech Systems Inc
-
Minnetonka, MN
FULL_TIME
- Company DescriptionSV Tech Systems prides itself in being the leading provider of recruitment and staffing services for a wide range of industries. We provide staffing services to firms throughout the United States and Canada. We attract the best pool of talent with the aim of nurturing sound work ethics and solid values amongst a highly motivated and diverse workforce. Job DescriptionTitle : Sr. Data Quality AnalystLocation : Minnetonka, MNDuration : 6 monthsRequired Skills:• Healthcare experience is a plus.• Should have strong testing experience and more important on Data Analysis & SQL skills. • The contractor candidate should have an intermediate level of experience with Informatica coupled with excellent SQL skills in order to run workflows and conduct source to target analysis with little guidance. • The contractor will have technical resources that can answer all questions and guide them through the domains but it is expected that there will be a sufficient skillset that allows for quick understanding and comprehension.• This person must easily collaborate with others, be able to exhibit flexibility where it is warranted and diplomatically stand his or her ground if the situation calls for it. • A high degree of proactively is expected when it comes to resolving big and small questions, problem solving and ownership of QA/test related issues. • Must be competent with deep experience in the below areas in order to be able to move quickly: • Ability to write source to target minus queries to test the before and after difference between running old and new ETL’s –Intermediate to Advanced • Ability to use SQL to analyze data to make conclusions based on his or her own findings or others findings-Intermediate to Advanced• Ability to understand Workflows and Mappings in the Informatica tool-Competent • Ability to quickly grasp new data model and design concepts-Competent• This person must easily collaborate with others, be able to exhibit flexibility where it is warranted, and diplomatically stand his or her ground if the situation calls for it. • Best candidate is someone who likes to test and has a lot of experience testing source to targetAdditional InformationRegards,Praveen,(408)-496-3744www.linkedin.com/in/praveenusitrecruiter/https://twitter.com/praveenendla02
- 1 Month Ago
Contact Center Planning Analyst - Enterprise Complaints
- Wells Fargo
-
Shoreview, MN
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
- 20 Days Ago
Customer Contact Center Representative
- University of Minnesota Veterinary Medical Center
-
Saint Paul, MN
FULL_TIME
- Bring your passion for animal care to the most advanced care center for large and small animals in Minnesota! This position is a perfect fit for you if you put clients first in everything you do, gree...
- 19 Days Ago
Sr Clinical Quality Registered Nurse (Call Center)
- UnitedHealth Group
-
Prairie, MN
FULL_TIME
- For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Carin...
- 1 Month Ago
Sr IT Business Analyst - Quality/Regulatory (Remote)
- Mozarc Medical
-
Minneapolis, MN
FULL_TIME
- Position Title: Sr IT Business Analyst - Quality/Regulatory (Remote)A Day in the Life The Quality IT Business Analyst is a key member of global IT with responsibility for functional requirements defin...
- 16 Days Ago
Contact Center Supervisor
- Arrowhead Regional Development Commission
-
Duluth, MN
FULL_TIME
- Job Summary:The Arrowhead Area Agency on Aging (AAAA), a division of Arrowhead Regional Development Commission (ARDC), seeks a full-time Senior LinkAge Line (SLL) Contact Center Supervisor. This is a ...
- 3 Days Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/26/2024 12:00:00 AM
IT Analyst
- Pierce
-
Reston, VA
- Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime ...
- 4/26/2024 12:00:00 AM
Senior IT Analyst
- Pierce
-
Palo Alto, CA
- Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for ...
- 4/26/2024 12:00:00 AM
Call Center Analyst
- The Fountain Group
-
Atlanta, GA
- Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
- 4/25/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/25/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/25/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/23/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/22/2024 12:00:00 AM
About Minnesota
Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North).
Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$54,159 to $73,914
Most Popular Cities in Minnesota for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020