Contact Center Quality Analyst, Sr. jobs in Louisville, KY

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Project Financial Controls Sr. Analyst
  • 10000492 - Senior Finance Analyst
  • Vernon, IN FULL_TIME
  • The AstraZeneca Mt. Vernon site was established in 1972 and is the flagship site delivering innovative, life changing oral solid medicines. At the site we formulate and pack OSD tablets and capsules for over 60 markets. The Mt Vernon site is complex, the largest AZ production site in the US with over 700 employees.  We are located in the southwest corner of the state of Indiana, approximately 15 miles from Evansville, Indiana – the third largest city in the state.  The Mt. Vernon site is both collaborative and InclusiveWe have several employee resource groups (ERGs) onsite that are aimed at promoting, celebrating, and educating employees about diversity, inclusion, philanthropy, networking, etc. Each of these groups provide employees with opportunities for interactive and engaging events and initiatives which enhance professional development and provide opportunities to engage with likeminded co-workers.  

      

    It is important to us that each employee feels welcome to bring their whole self to work every day. Here is a sneak peek of some of “perks” the MTV site offers: on-site fitness center with access to a personal trainer, on-site walking trail, walking desk, on-site basketball court, ping pong, massage chair, lunch & learns, sustainable & ergonomic office working environment, tuition reimbursement, training/ lifelong learning opportunities, book club, dining center with hot meals, snack market, free coffee and hot tea, climate controlled work environment. 

    As a Project Financial Controls Sr. Analyst, you will be responsible for a wide range of tasks including department cost center and capital RBU, budget, phased budget development and tracking, managing the AZ Box Project Controls folder for all AstraZeneca Capital Projects, and acting as a team liaison between Site Finance, Global Engineering Finance and Costa Rica. You will also be responsible for project controls and maintaining tracking spreadsheet for all capital projects, generating Monthly Project Status Reports (PSR’s) on projects, assisting in the development of Project Spend model for monthly/annual variance tracking, and much more.

    Essential Skills/Experience:
    - Bachelors degree in finance or accounting
    - Superior in Microsoft applications including Word, Excel, PowerPoint, and Project
    - Excellent written and oral communications skills
    - Demonstrated ability to organize and implement projects that improve the operational effectiveness of a maintenance system
    - Must be able to work in a fast-paced, team environment and adapt to changing business needs

    Desirable Skills/Experience:
    - > 5 years experience in financial controls 
    - Experience in the pharmaceutical industry
    - Capital project financial controls experience

    At AstraZeneca, we are driven by innovation and our commitment to make a positive impact on patients' lives. With constant new products and launches, there's never been a better time to join our Supply Chain team. We are a diverse, multigenerational team of experts connected across the globe. We interpret the science, connecting it with the business need to apply manufacturing excellence. If you are self-driven, thrive at pace, continuously learning and proactively taking on more, then this is the place for you.

    Ready to make your mark? Apply now to join our team as a Project Financial Controls Sr. Analyst!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

    AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.

  • 1 Month Ago

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Contact center
  • Service One Credit Union
  • Bowling Green, KY FULL_TIME
  • Position Summary This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication. Provides members with timely,...
  • 29 Days Ago

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Contact Center Supervisor
  • Atria Support Center
  • Louisville, KY FULL_TIME
  • Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every da...
  • 24 Days Ago

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Contact Center Rep
  • Republic Bank & Trust Co
  • Louisville, KY FULL_TIME
  • “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
  • 1 Month Ago

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Intern - Contact Center
  • Republic Bank & Trust Co
  • Louisville, KY INTERN
  • “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
  • 2 Months Ago

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Contact Center Associate - Full-Time, Louisville, KY
  • L&N Federal Credit Union
  • Louisville, KY FULL_TIME
  • Summary Reporting to the Contact Center Assistant Manager, this full-time, non-exempt hourly role takes all incoming calls and handles existing and potential credit union member requests to completion...
  • 11 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Louisville, KY area

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Travel Nurse RN - Psychiatric - $1,882 per week
  • Hiring Now!
  • Jeffersonville, IN
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Jeffersonville, Indiana. J...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Burn - $2,050 per week
  • Hiring Now!
  • Louisville, KY
  • Supplemental Health Care is seeking a travel nurse RN Burn for a travel nursing job in Louisville, Kentucky. Job Descrip...
  • 4/24/2024 12:00:00 AM

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Accounts Receivable Supervisor
  • UofL Health
  • Louisville, KY
  • Overview: JOB SUMMARY The AR Supervisor is the first line of management and a crucial role in supporting the UofL Physic...
  • 4/23/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Hiring Now!
  • New Albany, IN
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in New Albany, Indiana. Job Description & Requirem...
  • 4/23/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • New Albany, IN
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in New Albany, Indiana. Job Description & Requirem...
  • 4/23/2024 12:00:00 AM

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Customer Support Analyst II
  • GHX Company
  • Louisville, KY
  • ** Customer Support Analyst II** **Job Category****:** Customer Operations **Requisition Number****:** CUSTO02631 Showin...
  • 4/22/2024 12:00:00 AM

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Travel Surgical Technologist - $1,736 per week
  • Hiring Now!
  • Jeffersonville, IN
  • Trustaff Allied is seeking a travel Surgical Technologist for a travel job in Jeffersonville, Indiana. Job Description &...
  • 4/22/2024 12:00:00 AM

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Senior Analyst - Business Analytics
  • Cvs Pharmacy
  • Jeffersonville, IN
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 4/22/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,612 to $69,073
Louisville, Kentucky area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020