Contact Center Quality Analyst, Sr. jobs in Lompoc, CA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Quality Inspector
  • Excel Personnel Services
  • Buellton, CA TEMPORARY,FULL_TIME
  • We’re currently recruiting for a Quality Inspector for a local, family-owned business with a proud tradition of over 50 years of excellence, who firmly believes that quality products come from having a quality team. This is an excellent opportunity for anyone with quality experience so if you're interested, apply now!

    The Quality Inspector is a temporary, open ended position located in Buellton, CA. Hours are from 8am to 4:30pm or similar, Monday through Friday. The rate of pay is between $20 and $25/hr. depending on experience.

    **This position does require a background check**

    Duties & Responsibilities:

    • Perform inspections of purchased parts, subassemblies or finished company products according to well defined criteria using standard physical, mechanical and/or electrical measurements.
    • Rework or reject subassemblies or finished products as required.
    • Conduct and document process and system audits using and maintaining written procedures as audit standards.
    • Accurately document the results of the inspections and testing.
    • Maintain all controlled document files and test records in a timely and accurate manner.
    • Coordinate calibration of all test equipment and fixtures.
    • Monitor critical equipment and instrumentation to ensure proper operation and calibration.
    • Participate in the construction and/or revision of SOP's for the inspection function.
    • Initiate the writing and updating of inspection procedures, protocol and checklists.
    • Evaluate problems and make initial recommendations for possible corrective action to Manager.
    • Work with Production Management to provide feedback to assemblers regarding accuracy of assembly
    • Perform review of historical records and other documentation for compliance to established procedures and good documentation practices.
    • Other duties as assigned.

    Skills & Qualifications

    • High School diploma required.
    • Associate's degree or equivalent in Quality, Engineering, Supply Chain, or related field strongly preferred.
    • At least one year of quality experience within production environment and/or manufacturing industry strongly preferred.
    • Prior Mechanical Inspection and ISO Experience preferred.
    • Must possess excellent verbal and written communication skills.
    • Strong mechanical aptitude and arithmetic skills are required.
    • Working knowledge of measurement instruments (calipers, micrometers, optical instruments/tools and surface plate inspection) required.
    • Knowledge of various coatings, heat treat operations, NDT, castings, surface finishes desired.
    • Ability to work with little supervision and in various inspection areas with willingness to perform other tasks as needed.
    • Detail-oriented mindset with experience in data entry and computer database skills required.
    • Understanding of safety protocols and requirements.

    We provide equal employment opportunities in hiring, promotion, transfer, compensation, benefits, and all other employment decisions. These opportunities and other conditions of employment are extended to qualified applicants and employees without regard to an individual’s ancestry, race, color, religious creed, sex, pregnancy, genetic information, sexual orientation, gender, gender identity (including transgender) or expression, age, marital status, medical condition, mental or physical disability, national origin, citizenship/immigration status, military or veteran status, or any other protected status under applicable laws.

    Job Types: Full-time, Temporary

    Pay: $20.00 - $25.00 per hour

    Expected hours: 40 per week

    Experience level:

    • 1 year

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 1 Month Ago

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Network Administrator, Sr
  • By Light Professional IT Services LLC
  • Vandenberg AFB, CA OTHER
  • Overview American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Wester...
  • 1 Month Ago

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Systems Administrator SR - 3265
  • Range Generation Next LLC
  • Vandenberg AFB, CA FULL_TIME
  • Ready to launch your career? Be part of the next generation of access to space at one of the World’s Premier Gateways to Space! RGNext employees open portals to space by providing operation and sustai...
  • 1 Month Ago

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Quality Assurance Journeyman
  • By Light Professional IT Services LLC
  • Vandenberg AFB, CA OTHER
  • Overview American Communications Solutions and By Light Professional IT Services are recruiting dedicated and talented IT Service and Program Management Office professionals for the Eastern Western Op...
  • 30 Days Ago

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COMPENSATION ANALYST
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Location 4175 Employment Status Full Time Shift Days Specific Work Schedule Department Human Resources Beginning Pay Rate Pay Range: $64,480 - $80,020 DOE Benefits Compensation Analyst JOB DESCRIPTION...
  • 1 Day Ago

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Systems Analyst
  • Professional Career Match Solutions
  • Force, CA FULL_TIME
  • Systems Analyst Professional (Full-Time position NOT Contract)Location: Vandenburg Space Force Base, CASalary will depend on experienceThe company offers competitive salaries and a complete benefit pa...
  • 2 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Lompoc, CA area

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Proposals Analyst - Manufacturing - Remote
  • Raytheon Technologies
  • Lompoc, CA
  • Date Posted: 2024-04-12 Country: United States of America Location: CA570: 425 Commerce Court, Lompoc 425 Commerce Court...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Santa Maria, CA
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative ( no vaccination required )
  • PATH ARC
  • Lompoc, CA
  • The customer service representative will be responsible for answering client inquiries, provide product information, and...
  • 4/22/2024 12:00:00 AM

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Lot Associate
  • The Home Depot, Inc.
  • Lompoc, CA
  • Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the sto...
  • 4/22/2024 12:00:00 AM

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Program Analyst (Space Operations)
  • Department of the Air Force - Agency Wide
  • Lompoc, CA
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/21/2024 12:00:00 AM

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Financial Aid Technical Specialist
  • Allan Hancock College
  • Santa Maria, CA
  • Salary : $62,928.00 - $80,316.00 Annually Location : Santa Maria Job Type: Classified Staff Job Number: 202200317 Depart...
  • 4/21/2024 12:00:00 AM

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Senior Manager, Production Control
  • RTX Corporation
  • Goleta, CA
  • Date Posted: 2024-03-20 Country: United States of America Location: CA746: Goleta 75 Coromar Bldg B03 75 Coromar Drive B...
  • 4/21/2024 12:00:00 AM

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Customer Service Representative Jmn (Western Range)
  • By Light Professional IT Services LLC
  • Lompoc, CA
  • Overview: American Communications Solutions and By Light Professional IT Services are recruiting dedicated and talented ...
  • 4/20/2024 12:00:00 AM

Lompoc (/ˈlɒmpoʊk/, LOM-poke) (Purisimeño: Lompo', "Stagnant Water" ; Spanish: Lumpoco) is a city in Santa Barbara County, California, on the west coast of the United States. The city was incorporated on August 13, 1888. The population was 42,434 at the 2010 census, up from 41,103 at the 2000 census. Before European settlers arrived, the area around Lompoc was inhabited by the Chumash people. The name of the city is derived from a Purisimeño term, "Lum Poc", which means "stagnant waters" or "lagoon". The Spanish called it "Lumpoco". In 1837, the Mexican government sold the area as the Rancho L...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,806 to $77,527
Lompoc, California area prices
were up 2.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020