Contact Center Quality Analyst, Sr. jobs in Lewes, DE

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Accountant
  • QUALITY TRUCK CENTER
  • Egg Harbor, NJ FULL_TIME
  • We are a truck dealership and auto rental business in Egg Harbor City, NJ established in 1978. We are agile, customer-centric and data-driven.

    Our work environment includes:

    • Casual work attire
    • Relaxed atmosphere
    • Company perks

    The candidate will be responsible for all aspects of Accounting and Bookkeeping and must be fluent with QuickBooks, and including:

    - Income: Recording Sales and all components thereof

    - Expenses: Entering bills and posting to the proper accounts; Credit Card payment analysis and proper posting to the accounts.

    - Accounts Receivable / Accounts Payable: Keeping accurate and current track of accounts receivables and payables

    - Banking: Reconciling monthly bank accounts to QuickBooks Enterprise; recording transfers of money between accounts; investigating any reconciliation and transfer differences; preparing daily Cash Flow reports; assessing future cash requirements

    - Taxes, Licenses & Permits: Preparing monthly and quarterly sales tax returns; keeping licenses & permits current with various local and state authorities.

    - Payroll: Forms for new employees (W-4;I-9); Entering and reconciling Weekly Payroll; Reviewing payroll hours.

    - Communicating With: Employer - whom and when to pay, issues, questions, etc.; Vendors with billing and payments issues and comparing costs; Manager and Staff regarding POS issues, Payouts, Inventory, Payroll, etc.; Accounting Firm; Insurance companies and agents.

    - Client Specific Issues: Preparing Tax Exempt Certificates; Inventory

    - Ensure compliance with legal and regulatory requirements

    Experience:

    - Proven working knowledge and experience with Accounting and Bookkeeping; Excellent oral and written communication skills; highly proficient in QuickBooks, Excel, Word and Internet; Ability to work independently and as part of a team; Background in Consumer Product Goods a plus.

    Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements.

    We offer competitive compensation packages commensurate with experience.

    To apply for this position, please submit your resume and cover letter outlining your qualifications and why you are interested in this role.

    Job Type: Full-time

    Pay: $55,000.00 - $65,000.00 per year - Negotiable

    Benefits:

    • 401(k)
    • Health insurance
    • Paid time off

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift

    Experience:

    • accounting: 5 years (Required)

    Work Location: In person

    Job Type: Full-time

    Pay: $60,000.00 - $70,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Egg Harbor City, NJ 08215: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

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RN - Med Surg
  • Quality Clinicians
  • Lewes, DE FULL_TIME
  • Hourly range: $36.00-$38.00 (Based on Years of Experience) Salary range: $67,392-$79,040 (Based on a 36-hour work week) ***Sign-on Bonus: $10,000*** Payment terms: $5,000 in the first 30 days of emplo...
  • 1 Day Ago

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RN - Progressive Care Unit
  • Quality Clinicians
  • Lewes, DE FULL_TIME
  • **Position: Registered Nurse (RN)** **Summary:** This position is responsible for the direct and indirect nursing care of the unit patient. The role requires knowledge of departmental and hospital pol...
  • 1 Day Ago

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Dietary Aide
  • Quality Care LTC
  • Stafford, NJ FULL_TIME
  • At Manahawkin Nursing and Rehab, we share our passion for improving the quality of life for hundreds of residents throughout South Jersey and the East Coast. Our dedicated team of employees is committ...
  • 24 Days Ago

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Locum - Physician - Urgent Care Atlantic City, NJ
  • Quality Clinicians Staffing
  • Atlantic, NJ FULL_TIME
  • AtlantiCare is needing a Locum Urgent Care provider for ASAP coverage. ASAP - ongoing. 6-12 shifts per month.Mon - Sun, 8:30a-8:30pWilling to look at any provider who can work 4 weekend shifts per mon...
  • 25 Days Ago

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Activity Aide
  • Quality Care LTC
  • Stafford, NJ FULL_TIME
  • Competitive Health Benefits Package Supportive, Professional Environment THE BAY AT MANAHAWKIN IS NOW HIRING: Activity Aide full time Requirements: High School diploma or equivalent preferred. Activit...
  • 1 Day Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Lewes, DE area

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Laurel, DE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Salisbury, Maryland. Job Descri...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Laurel, DE
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Salisbury, Maryland. Job Descri...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $2,093 per week
  • PRN Healthcare
  • Seaford, DE
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Seaford, Delaware. Job Desc...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Manager - $1,863 per week
  • Adventist Health
  • Seaford, DE
  • Supplemental Health Care is seeking a travel nurse RN Manager for a travel nursing job in Seaford, Delaware. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Skilled Nursing Facility - $1,863 per week
  • Adventist Health
  • Seaford, DE
  • Supplemental Health Care is seeking a travel nurse RN Skilled Nursing Facility for a travel nursing job in Seaford, Dela...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Willards, MD
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Salisbury, Maryland. Job Descri...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $2,093 per week
  • Supplemental Health Care
  • Seaford, DE
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Seaford, Delaware. Job Desc...
  • 3/27/2024 12:00:00 AM

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COMMUNICATIONS - SYSTEM ANALYST
  • Beebe Healthcare
  • Lewes, DE
  • Why Beebe?: Why Beebe?Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjo...
  • 3/25/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$55,860 to $76,241
Lewes, Delaware area prices
were up 1.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020