Contact Center Quality Analyst, Sr. jobs in Layton, UT

WHO WE ARE

Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive/commission schedule. We provide outstanding benefits, including:

• Paid time-off (we pay you to take 22 days off!)

• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)

• Retirement (we pay 100% of your pension and match your 401K!)

• And many, many more…

If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

WHAT WE LOOK FOR

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

Key Competencies

• Strong ability to think critically and solve problems.

• Timely and meticulous attention to verbal and written communication.

• Devotion to earning and maintaining member trust.

• Attentiveness to professionalism in appearance and action.

WHAT YOU CAN EXPECT

Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

Location, Schedule Availability & Salary Information

• Logan, Utah

• Flexible schedule Monday through Friday 8:00 AM – 8:00 PM

• Rotating Saturdays 8:45 AM – 4:00 PM

• Part-time, 25 hours per week

• $15.00 per hour, based on experience and performance Bonus Incentive

Essential Duties & Responsibilities

• Cultivate and effectively manage long-term, trusting relationships.

• Assist members over the phone with their account needs.

• Process transactions.

• Pair corresponding credit union products and services with members’ financial needs.

• Provide consistent member follow-up.

• Comply with all regulations as required by law.

• Actively participate in continuing education related to credit union career development.

Experience, Education & Certification

• High school diploma required

• Prior retail or consumer lending experience is preferred.