Contact Center Quality Analyst, Sr. jobs in Louisiana
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
- Baton Rouge General Medical Center - Mid City
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Baton Rouge, LA
FULL_TIME
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JOB PURPOSE OR MISSION: Provides software support to internal customers for applicable operating system and associated subsystems. Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems.
EXPERIENCE REQUIREMENTS
Three years' experience in similar technical role, with increasing complexity and responsibility.
EDUCATIONAL REQUIREMENTS
BS/BA in Information Technology, or approved experience in lieu of degree.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Knowledge of applicable software applications and assigned functional area(s), including configuration and connectivity.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to medical record without limitation, patient demographics, lab results, patient financial and 3 rd party billing information, patients related complaints, information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to incident reporting, exposure control plan, hand washing for all age groups.
Full-Time
- 2 Days Ago
- Baton Rouge General Medical Center - Mid City
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Baton Rouge, LA
FULL_TIME
- JOB FUNCTIONSESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned fun...
- 2 Days Ago
- Baton Rouge General Medical Center - Mid City
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Baton Rouge, LA
FULL_TIME
- JOB PURPOSE OR MISSION: Performs quality audits on coding and abstracting.JOB FUNCTIONS ESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Performs quality audits to ensure the accuracy of co...
- 18 Days Ago
- Essential Credit Union
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Baton Rouge, LA
FULL_TIME
- Contact Center Specialist Position Purpose Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Respons...
- 1 Month Ago
- Baton Rouge Telco Federal Credit Union
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Goodwood, LA
FULL_TIME
- Goodwood Office We are currently searching for a Contact Center Representative to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat! Job Description Assists members and ...
- 1 Month Ago
- Quality Support Services
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Orleans, LA
FULL_TIME
- BUSINESS ANALYST: Duties/Responsibilities: Maintain and organize files, customer service, data entry, answering phones & other duties as directed. Mandatory Skills/Qualifications: Must be computer lit...
- 1 Month Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
- Dish Network
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- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/26/2024 12:00:00 AM
- Pierce
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Reston, VA
- Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime ...
- 4/26/2024 12:00:00 AM
- Pierce
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Palo Alto, CA
- Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for ...
- 4/26/2024 12:00:00 AM
- The Fountain Group
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Atlanta, GA
- Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
- 4/25/2024 12:00:00 AM
- Staff Management | SMX
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Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/25/2024 12:00:00 AM
- Frontline Managed Services
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Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/25/2024 12:00:00 AM
- Chicago Lighthouse
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Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/23/2024 12:00:00 AM
- Staff Management | SMX
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Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/22/2024 12:00:00 AM