Contact Center Quality Analyst, Sr. jobs in Kearney, NE
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
FOIA Analyst
- Contact Government Services, LLC
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Lincoln, NE
FULL_TIME
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FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology
CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
- Intake incoming requests and prepare FOIA request folders.
- Enter request data in the FOIA tracking database.
- Draft response letters and other FOIA correspondence.
- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
- Coordinate searches for responsive documents and identify duplicate records.
- Review program records for responsiveness and offer release determinations.
- Ensure released materials do not contain information exempted under the applicable exemptions.
Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
- Experience redacting records with trade secrets and confidential commercial information.
- Ability to read, write, speak, and understand English.
- Ability to work independently.
- Excellent oral and written communication skills.
- Ability to obtain a government security clearance.
Ideally, you will also have:- Prior federal government experience is valued.
- Experience with FOIA tools like FOIA EXPRESS.
- Experience using SecureRelease.
- Active security clearance preferred.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 14 Days Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 30 Days Ago
Account Services Representative II - Life and Annuity Contact Center
- Zinnia
-
Lincoln, NE
FULL_TIME
- WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
- 1 Month Ago
Sr. Business Systems Analyst
- 3i People, Inc.
-
Lincoln, NE
FULL_TIME
- Job DetailsWe have 3 positions for a Sr. Business Systems Analyst with one of our clients in Lincoln, NE for an initial contract duration of 2 years. s and all those authorized to work in the US are e...
- 3 Days Ago
Quality Assurance Analyst I
- Buckle
-
Kearney, NE
FULL_TIME
- Summary The Quality Assurance (QA) Analyst I will help ensure all products and services meet company standards and end-user requirements. The QA Analyst I will be responsible for manual testing, maint...
- 16 Days Ago
Quality Review Analyst
- Armed Forces Benefits Assoc.
-
Lincoln, NE
FULL_TIME
- About Armed Forces Benefit Association (AFBA) and 5Star Life AFBA membership provides military members, first responders, and their families certainty and peace of mind, with benefits tailored to thei...
- 20 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Kearney, NE area
Locum Tenens CRNA - Anesthesia - $175-200 per hour
- Hiring Now!
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Heartwell, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/24/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
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Kenesaw, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/24/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
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Juniata, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/24/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
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Heartwell, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/23/2024 12:00:00 AM
Locum Tenens CRNA - Anesthesia - $175-200 per hour
- Hiring Now!
-
Kenesaw, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/23/2024 12:00:00 AM
Locum Tenens CRNA - Anesthesia - $175-200 per hour
- Hiring Now!
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Holstein, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/23/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
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Holstein, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/23/2024 12:00:00 AM
Locum Tenens CRNA - Anesthesia - $175-200 per hour
- Adventist Health
-
Juniata, NE
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Hastings, Nebraska. Job Description & Requireme...
- 4/23/2024 12:00:00 AM
About Kearney, Nebraska
Kearney /ˈkɑːrni/ is a city in and the county seat of Buffalo County, Nebraska, United States. The population was 30,787 at the 2010 census. It is home to the University of Nebraska at Kearney. The westward push of the railroad as the Civil War ended gave birth to the community.
Kearney is located at 40°42′3″N 99°4′52″W / 40.70083°N 99.08111°W / 40.70083; -99.08111 (40.700731, -99.081150). Strategically located on I-80 with convenient access to major markets like Omaha-Lincoln, Denver, Kansas City, Des Moines, Wichita and Cheyenne, Kearney is at the center of a 7-state region and 20 million...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$48,706 to $66,472
Kearney, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020