Contact Center Quality Analyst, Sr. jobs in Jackson, TN
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr Analyst - Donor Quality
- American Lebanese Syrian Associated Charities
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Memphis, TN
FULL_TIME
- At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description As the Sr. Analyst - Donor Quality you’ll be at the forefront of Donor Experience initiatives, driving impactful improvements in donor retention. Your work will involve both quantitative and qualitative analysis, ensuring that data-driven insights shape the donor experience. Here’s what you’ll be doing: Data Analysis and Interpretation: Dive into donor feedback data, issue data, and closed-loop feedback. Conduct research tests and identify trends to enhance donor retention strategies. Collaborate with cross-functional teams to align enterprise initiatives with donor impact. Business Intelligence and Reporting: Leverage your expertise in SQL and Tableau to design insightful reports. Create advanced data selection scripts, pivot tables, and dashboards. Present findings through compelling data visualizations. Strategic Insights and Storytelling: Uncover key insights that drive donor experience improvements. Use data-driven storytelling to inform ALSAC leadership. Identify areas of strategic opportunity for enhancing donor satisfaction. Performance Metrics and Success Measurement: Monitor and manage performance metrics related to service initiatives. Report on success and impact to senior leadership. Qualifications: Bachelor’s degree in Data Analytics, Business Statistics, or Data Science (or a related field). 5 years of experience in marketing analysis, statistics, quantitative analysis, and/or data warehousing. Proficiency in Business Objects, SQL, and Tableau. Experience building data visualizations in business intelligence solutions such as Tableau is preferred. Familiarity with tools like SQL Development Studio, Call Miner, Blackbaud CRM, Salesforce, and Qualtrics. A Master’s Degree in Business, Finance, or Information Systems is preferred. #LI-DB1 Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans) 401K Retirement Plan with 7% Employer Contribution Exceptional Paid Time Off Maternity / Paternity Leave Infertility Treatment Program Adoption Assistance Education Assistance Enterprise Learning and Development And more To ensure the health and safety of the children and families at St. Jude Children’s Research Hospital as well as our donors, volunteers and colleagues, as a condition of employment, we require that employees adhere to ALSAC’s Vaccination Requirements, including COVID-19 Vaccination. ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC. ALSAC (American Lebanese Syrian Associated Charities), exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. Thanks to the work being done by ALSAC employees, the families of St. Jude patients never receive a bill for treatment, travel, housing or food. It’s more than a job; it’s a place where you can do what you love, and love why you do it. #1 Hospital Charity in the Nation #1 Health Non-Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non-Profit Organization by Revenue Learn More Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.
- 20 Days Ago
Sr Analyst-Revenue Quality
- FedEx
-
Memphis, TN
FULL_TIME
- POSITION OVERVIEW:To provide financial analysis of diverse business proposals, development of business plan/strategic plans and provide on-going guidance and decision support to management ESSENTIAL J...
- 29 Days Ago
Sr Analyst-Revenue Quality
- FedEx Freight
-
Memphis, TN
FULL_TIME
- POSITION OVERVIEW:To provide financial analysis of diverse business proposals, development of business plan/strategic plans and provide on-going guidance and decision support to managementESSENTIAL JO...
- 29 Days Ago
Contact Center Operations Manager
- Semmes Murphey Clinic
-
Memphis, TN
FULL_TIME
- DescriptionSemmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.The Contact Center Operations Manager ...
- 30 Days Ago
Contact Center Representative (Call Center)
- Fedex Employee Credit Association
-
Memphis, TN
OTHER
- Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union whi...
- 6 Days Ago
Contact Center Representative- 100% Remote
- Tivly
-
Memphis, TN
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
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0 Contact Center Quality Analyst, Sr. jobs found in Jackson, TN area
Travel Nurse RN - Telemetry - $1,721 per week
- Hiring Now!
-
Jackson, TN
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Jackson, Tennessee. Job Desc...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- AppleOne Employment Services
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Jackson, TN
- Customer Service Representative Do you thrive in an environment working with people and building relationships? Are you ...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Aeneas Internet and Telephone
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Jackson, TN
- Job Description Job Description Aeneas is in the hiring process for an articulate, highly-skilled Customer Service Repre...
- 4/23/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $1,819 per week
- Hiring Now!
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Jackson, TN
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Jackson, Tennessee. Job Desc...
- 4/22/2024 12:00:00 AM
Donation Station Attendant
- United Clothing Donation Services
-
Jackson, TN
- Job Title: Donation Station Attendant Classification: Non-Exempt Reports to: Collection Manager Description As a Donatio...
- 4/22/2024 12:00:00 AM
Tool Attendant Clerk
- Westlake
-
Jackson, TN
- About Westlake Pipe & Fittings: Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $1,774 per week
- Hiring Now!
-
Jackson, TN
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Jackson, Tennessee. Job Desc...
- 4/19/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $1,828 per week
- Hiring Now!
-
Jackson, TN
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Jackson, Tennessee. Job Desc...
- 4/19/2024 12:00:00 AM
About Jackson, Tennessee
Jackson is a city in and the county seat of Madison County, Tennessee. Located 70 miles (110 km) east of Memphis, it is a regional center of trade for West Tennessee. Its total population was 65,211 at the 2010 census and 67,265 in the 2012 Census estimate.
Jackson is the primary city of the Jackson, Tennessee metropolitan area, which is included in the Jackson-Humboldt, Tennessee combined statistical area. Jackson is Madison County's largest city, and the second-largest city in West Tennessee next to Memphis. It is home to the Tennessee Supreme Court's courthouse for West Tennessee, as Jackso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,235 to $67,195
Jackson, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020