Contact Center Quality Analyst, Sr. jobs in Jackson, MS
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Representative
- Jackson Hewitt - 1689
-
Brandon, MS
FULL_TIME
-
At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.What you’ll do here:The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you’ll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Contact Center Representative- 100% Remote
- Tivly
-
jackson, MS
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- Just Posted
Quality Outcomes Analyst - RN
- St Dominic-Jackson Memorial Hospital
-
Jackson, MS
OTHER
- Data Review/Analysis: This will have been satisfactorily performed when Reports from AS400 are run in order to identify patient population for data extraction.Required data related to the identified c...
- 14 Days Ago
Pharmacy Quality Specialist
- AIS Healthcare Career Center
-
Ridgeland, MS
FULL_TIME
- At AIS Healthcare, we go beyond the expected, giving patients and providers more of what they need to thrive. Throughout our targeted drug delivery (TDD) and infusion care divisions, we’re committed t...
- 2 Days Ago
Quality Outcomes Analyst 2 - RN
- St Dominic-Jackson Memorial Hospital
-
Jackson, MS
OTHER
- Coordinates Core measure abstraction, including collection, analysis, and reporting of data and improvement of clinical quality indicators. Reports to the Manager of Quality and Performance Improvemen...
- 1 Month Ago
Electronic Health Record (EHR) Manager - 100%Onsite
- SR International Inc.
-
Ridgeland, MS
FULL_TIME
- Job DetailsState of Mississippi MSDH - Vital Records Interoperability and Modernization Manager- 128841 (Onsite)Start: ASAPContract: 12 MonthsAgency: MSDH MS Dept of Health Position Description & Job ...
- 21 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Jackson, MS area
CMMS Administrator
- Cushman & Wakefield
-
Jackson, MS
- Job TitleCMMS Administrator Job Description SummaryJob DescriptionC&W Services, a division of Cushman & Wakefield, is th...
- 4/24/2024 12:00:00 AM
Director of Engineering
- Aisera Inc.
-
Jackson, MS
- What we do: AI Service Experience PlatformHeard of ChatGPT? Its advanced LLMs with generative AI capabilities allow for ...
- 4/23/2024 12:00:00 AM
Telephony Network Analyst
- Marriott
-
Jackson, MS
- Job Number24046859Job CategoryInformation TechnologyLocationCEC Miami, 8400 NW 36 Street Suite 150, Miami, Florida, Unit...
- 4/22/2024 12:00:00 AM
Senior Benefit Plan Configuration Analyst - Preferably Remote in the California market
- Prime Therapeutics
-
Jackson, MS
- Prime Therapeutics Senior Benefit Plan Configuration Analyst - Preferably Remote in the California market Jackson , Miss...
- 4/22/2024 12:00:00 AM
HRTO Workday Adaptive Planning Analyst
- General Motors
-
Jackson, MS
- General Motors HRTO Workday Adaptive Planning Analyst Jackson , Mississippi Apply Now This role is based remotely, but i...
- 4/22/2024 12:00:00 AM
Business PMO Analyst
- Zoom Corporation
-
Jackson, MS
- Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan...
- 4/22/2024 12:00:00 AM
End User Computer Specialist Intermediate - DIS
- University of Mississippi Medical Center
-
Jackson, MS
- Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
- 4/21/2024 12:00:00 AM
Legal Process Engineer - Any Office Location
- Baker Donelson
-
Jackson, MS
- Baker, Donelson, Bearman, Caldwell, & Berkowitz PC has an immediate opening for a Legal Process Engineer at any office l...
- 4/20/2024 12:00:00 AM
About Jackson, Mississippi
Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,065 to $64,232
Jackson, Mississippi area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020