Contact Center Quality Analyst, Sr. jobs in Illinois

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Logistics Analyst-HT
  • TRIGO Global Quality Solutions
  • Peoria, IL FULL_TIME
  • TRIGO Global Quality Solutions has several immediate openings for Sr. Logistics Analyst in Peoria, IL.

    Overall Purpose

    The Sr. Logistics Analyst acts as a daily liaison between suppliers and end customers. The Logistics Analyst also helps build and foster the relationship between the supplier, end customer, and TRIGO HT while maintaining the highest performance standards at lowest achievable costs.


    Reports to

    Site Supervisor/Site Leads


    Responsibilities

    (To include but not limited to the following)

    Client Relationship & Business Development


    Operations

    • Retrieve and prepare suppliers' requirements for kitted and bulk shipments
    • Create appropriate shipping labels for outbound shipments
    • Create daily inspection worksheets
    • Prepare daily dock audits for verification of inbound and outbound shipments
    • Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer
    • Enter received shipments into WITS (Web Inventory Tracking System)
    • Conduct and reconcile cycle counts
    • Conduct and reconcile yearly physical inventory
    • Complete manual invoices for price discrepancies, as required
    • Research, identify, and locate inventory discrepancy
    • Scan documents electronically and send to supplier and end customer
    • Prepare shipping documents and bills-of-lading
    • Track and expedite supplier shipments when required
    • Monitor supplier inventory levels and ensure no shortages exist
    • Monitor supplier delivery performance indicators
    • Segregate and dispose of defective materials
    • Other duties and/or responsibilities as assigned

    Organization & Management

    • This position does not include supervisory responsibilities

    Technical

    • Demonstrated understanding of warehousing methods and shipping procedures
    • Operating-level proficiency using computerized inventory control systems
    • Operating-level proficiency using Microsoft Office EXCEL
    • Proven record of job diligence and attendance

    Other

    • Any other duties as assigned

    Knowledge, skills, abilities


    Hard skills

    Values & attitudes


    · Proven record of job diligence and attendance

    · Demonstrated ability in written and verbal communication

    · Demonstrated interpersonal skills, multi-tasking skills, and attention to detail

    · Managerial or Supervisory experience preferred







    Global team spirit

    · Team player

    · Caring for people

    · Open-minded

    Excellence

    · Reactive

    · Resilient to pressure

    · Rigorous

    Customer focus

    · Client oriented

    · Reliable & trustworthy

    · Flexible

    Initiative

    · Autonomous

    · Innovative

    · Daring

    Work experience


    Overall recommendations


    · Freight-forwarding work experience preferred


    · Warehousing and logistics operations work experience preferred




    Education background


    Overall recommendations


    · High school diploma or GED required



  • 12 Days Ago

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Contact Center Analyst - Work From Home
  • Avila Dental
  • CHICAGO, IL FULL_TIME
  • Company DescriptionAt Avila Dental, you will experience a genuine sense of family and belonging. We strive to make your visit as pleasant and easy as possible by providing in-office comforts and first...
  • 10 Days Ago

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Analyst - Contact Center Real Time Operations
  • OneTen
  • Chicago, IL FULL_TIME
  • Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniti...
  • 11 Days Ago

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Call Center Quality Assurance Analyst
  • PLS Financial Services, Inc.
  • Oakbrook, IL FULL_TIME
  • Overview PLS®: People. Location. Service PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is co...
  • 1 Month Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
  • 2 Days Ago

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Business Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 4 Days Ago

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Finance Director, Retail Wireless
  • Dish Network
  • **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
  • 4/26/2024 12:00:00 AM

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IT Analyst
  • Pierce
  • Reston, VA
  • Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime ...
  • 4/26/2024 12:00:00 AM

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Senior IT Analyst
  • Pierce
  • Palo Alto, CA
  • Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for ...
  • 4/26/2024 12:00:00 AM

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Call Center Analyst
  • The Fountain Group
  • Atlanta, GA
  • Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
  • 4/25/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
  • 4/25/2024 12:00:00 AM

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI
  • Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
  • 4/25/2024 12:00:00 AM

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Call Center Data Analyst
  • Chicago Lighthouse
  • Chicago, IL
  • Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
  • 4/23/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
  • 4/22/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$54,159 to $73,914

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020