Contact Center Quality Analyst, Sr. jobs in Hendersonville, TN

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

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Sr. Quality Analyst
  • Key Business Solutions, Inc.
  • Brentwood, TN FULL_TIME
  • Sr. Quality Analyst
    Brentwood, TN
    C2H 
     
     
     
    Job Responsibilities:
    • Review requirements and design documents to ensure adequate understanding to develop test plans, test scenarios and test cases
    • Creates and executes test cases to ensure appropriate test coverage
    • Estimate effort required to perform all QA activities assigned
    • Recommend improvements and/or corrections to developers for products assigned
    • Lead defect triage meetings
    • Other duties as assigned.
    • Document and lead risks mitigation plans during project lifecycle
    • Mine for data, backend validation, and perform data quality analysis via SQL
    • Provide recommendations and lead (as applicable) to streamline and improve processes
    • Document status and final reports for QA activities
    • Coordinate and communicate with Project resources across the distributed teams to complete assigned projects
    • Active participation in project ceremonies and lead as necessary
    • Troubleshoots and resolves or recommends solutions to a diverse range of complex software testing problems. Uses judgment within defined policies and practices (includes software and technical documentation solutions)
    • Lead distributed teams at projects level
    • Lead multiple projects from QA perspective
    • Assist with UAT as needed for data creation
     
    Skills and Experience Required:
    • 6-8 Years of experience in Quality Assurance
    • Minimum 6 years of relevant QA experience with multiple release cycles
    • Advanced knowledge Agile, Waterfall and Iterative frameworks
    • Advanced knowledge of test management best practices
    • Advanced knowledge and use of Test Management and Automation tools
    • Hands-on DB testing experience with one or more DB platforms
    • 3 year of healthcare domain knowledge
    • Experience and skills in mentoring co-workers
    • Ability to lead multiple projects
    • Experience with leading distributed teams
    • Demonstrated strengths in coordinating, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
    • Must possess project management skills and/or substantial exposure to project-based work structures
    • Strong people and communication skills
    Education:
    • Bachelor’s Degree
     
     
    Regards,
     
    Nishanth
     
    Key Business Solutions, Inc.
     
    || Office: 916 646 2080 Ext 215 || Fax: 916 646 2081
     
    Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
     
  • 11 Days Ago
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Sr. Quality Analyst, Affiliate Case Management
  • Broadcast Music, Inc
  • Nashville, TN FULL_TIME
  • POSITION SUMMARY Leverages strong research, analytical, and communication skills to ensure customer satisfaction by addressing escalated inquiries. Approaches efforts with professionalism and empathy ...
  • 11 Days Ago
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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 10 Days Ago
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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 5 Days Ago
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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.Responsibilities:You will se...
  • 8 Days Ago
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Contact Center Agent I
  • First Farmers & Merchants Bank
  • Columbia, TN FULL_TIME
  • Role: To assist customers and potential customers with their telephone requests, including Internet Banking issues; to explain services, respond to problems, and direct telephone calls to the appropri...
  • 18 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Hendersonville, TN area

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Business Applications Analyst
  • LaSalle Network
  • Hendersonville, TN
  • An esteemed leader in meal-delivery systems for the healthcare foodservice industry, our client seeks a talented Busines...
  • 4/18/2024 12:00:00 AM
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Travel Nurse RN - CVICU - $1,672 per week
  • Supplemental Health Care
  • Hendersonville, TN
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Hendersonville, Tennessee. Job D...
  • 4/18/2024 12:00:00 AM
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Travel Nurse RN - CVICU - $1,672 per week
  • Hiring Now!
  • Hendersonville, TN
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Hendersonville, Tennessee. Job D...
  • 4/17/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $1,749 per week
  • Hiring Now!
  • Hendersonville, TN
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Hendersonville, Tennessee. Jo...
  • 4/17/2024 12:00:00 AM
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Business Applications Analyst
  • Lasalle Network
  • Hendersonville, TN
  • An esteemed leader in meal-delivery systems for the healthcare foodservice industry, our client seeks a talented Busines...
  • 4/16/2024 12:00:00 AM
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S
Travel Nurse RN - Med Surg - $1,749 per week
  • Supplemental Health Care
  • Hendersonville, TN
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Hendersonville, Tennessee. Jo...
  • 4/15/2024 12:00:00 AM
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MA or LPN Float, Pediatrics, Mt. Juliet North
  • Heritage Medical Associates
  • Mount Juliet, TN
  • Job Details Job Location Mount Juliet North (MJN) - Mount Juliet, TN Position Type Full Time (32-40 Weekly Hours) Educat...
  • 4/15/2024 12:00:00 AM
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Customer Support Analyst Tier I (Clinical)
  • MEDHOST Inc.
  • Franklin, TN
  • **Customer Support Analyst Tier I (Clinical)** **Location** : Franklin, TN **Job Type** : Direct **Hours** : Full Time *...
  • 4/14/2024 12:00:00 AM
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About Hendersonville, Tennessee

Hendersonville is the largest city in Sumner County, Tennessee, on Old Hickory Lake. The population was 51,372 at the 2010 census and 54,068 according to 2013 estimates. Hendersonville is the fourth-largest city in the Nashville metropolitan area after Nashville, Murfreesboro, and Franklin and the 11th largest in Tennessee. Hendersonville is located 18 miles northeast of downtown Nashville. The city was settled around 1784 by Daniel Smith, and is named for William Henderson, the city's first postmaster. Hendersonville has been home to numerous musicians of the Nashville area, especially those ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,818 to $67,989
Hendersonville, Tennessee area prices
were up 1.3% from a year ago
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What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020