Contact Center Quality Analyst, Sr. jobs in Hammond, IN

Description

POSITION FUNCTION:
The Senior Quality Control Chemist assists the Quality Manager in the development, implementation,
and maintenance of the Quality Management Systems (QMS). They will oversee the daily quality
activities as provided by the Quality Manager.
POSITION OVERVIEW
Reports To: Quality Manager
Shift(s) Responsible For: 1st Shift
Hours: 8 hours. Some overtime may be required
Remote Work: As approved by Quality Manager
Weekend Work: As needed
On Call: As needed
Travel Requirement: As requested by Quality Manager
Responsibilities:
Responsible for directing and supervising quality employees involved in inspection and quality
control procedures regarding finished products to assure that quality control standards are met.
Plan and assign work of subordinates.
Conduct, supervise and perform QC testing of finished goods and packaging materials.
Generate and maintain FG standards and product specification sheets.
Maintains Document Control program.
Responsible for performing and documenting laboratory equipment maintenance and calibrations.
Responsible for maintaining inventory and ordering laboratory supplies and reagents.
Maintain the QC laboratory in an audit-ready state and cGMP compliant.
Analyze facts or circumstances surrounding individual problems, and/or consumer & customer
complaints, to determine what action(s) should be taken within the limits of standard practices i.e.,
investigations, CAPA.
Assists Quality Manager in Corrective Actions and Preventive Actions (CAPA) when required.
Compiles and interprets data and generates appropriate charts and graphs for Quality Manager.
Assist Quality Manager in Standard Operating Procedures (SOPs) development and implementation.

Responsible for maintaining or supervising the Quality Hold Program.
Responsible for maintaining or supervising Product Retain Program.
Conduct and document training for QC Inspectors and QC Technicians to ensure understanding of
QC activities and requirements.
Conducts and documents Internal cGMP Warehouse Audits. Reports findings to Quality Manager
and appropriate Department Management(s).
Conducts routine Quality walk-throughs of warehouse(s) for cGMP compliance. Documents findings.
Conducts and documents External Supplier Audits. Reports findings to Quality Manager and
appropriate Department Manager(s).
Attends and participates in quality-involved company/departmental meetings as requested by the
Quality Manager.
Organizational Relationships:
Works with Customer Service and Operations teams to resolve and assist in customer/consumer
complaints and internal concerns.
Communicates quality concerns and improvements with the Operations Team. Oversees product
reworking activities.
Supports the Innovation Team with new product development testing and vendor qualifications.

Physical Demands
Requires sitting, walking, bending, reaching, and standing to a varying degree. Can require the pushing
and/or pulling of materials even though the weight of those materials is negligible.
Safety Awareness
Personal Protection Equipment (PPE), as needed, while performing laboratory activities.
Slip resistance shoes to be worn.
Forklift safety awareness training for pedestrians.

Qualifications

Qualifications:
BS or BA Degree in Physical Science (Chemistry, Biology, etc.)
7 - 10 years of experience in Quality Control/Quality Assurance in manufacturing environment
Certified Quality Auditor preferred; Auditing experience required
Experience with New Product Start-up protocols and Tech Transfer requirements in a manufacturing
environment (Batching and Filling processes)
Effective Communication Skills: written, verbal, behavioral
Critical Thinking Skills
current Good Manufacturing Practices (cGMPs) Knowledge
Good Laboratory Practices (GLPs) Knowledge
Good Decision Making and Trouble shooting skills
Bilingual English/Spanish preferred
Versed in Microsoft Office
Document Control Experience Preferred