Contact Center Quality Analyst, Sr. jobs in Georgia

We are a high growth startup backed by one of America’s top furniture retailers. We are looking for a senior tester to help define and execute test cycles to support regular software releases. The ideal candidate will have deep experience with test methodologies and test management principles. This role collaborates closely with Software Engineers, Product Managers, and Designers to develop a world class user experience for our customers.

Responsibilities

• Identify functional, performance, or usability issues on the website through manual testing techniques while adopting automation tools when necessary
• Maintain a record of test results, including test logs, screenshots, and videos
• Clearly communicate test results, issues, and recommendations to stakeholders
• Collaborate with Test Automation Engineers and Product Managers to plan and execute test cases in Sprints.
• Participate in Agile Scrum ceremonies like Sprint Planning, Demos, Estimation, Backlog Refinement etc.

Qualifications

• Minimum of 3-5 years of experience in manual software testing, preferably on high traffic ecommerce or digital marketplace websites
• Experience with testing web applications across multiple browsers, operating systems, and devices for compatibility and consistent user experience
• Familiarity with test management and backlog management services like TestMo and Jira
• Experience with API testing tools like Postman or SoapUI
• Good communication skills to collaborate effectively with cross-functional teams and communicate testing progress and results.
• A proactive approach to take ownership of tasks and deliver results within set timelines.
• Experience testing in cloud environment like AWS or Azure. AWS is preferred
• Understanding of basic database concepts and able to query RDBMS and NoSQL databases

Nice to Have Skills

• Experience with GitHub or other Git based source control systems
• Prior experience testing in CI/CD based deployment processes

The company is a high growth consumer tech start up that is addressing fundamental challenges in the $200B US furniture space. The company is a B2B and B2C digital aggregator with a simple mission:

To connect furniture customers with the products they desire. For consumers, we make it easy to find the right furniture by enhancing search and streamlining their end-to-end customer experience. For retail partners, we deliver a digital platform allowing them to expand their reach with a high-intent furniture audience. The site experience and discovery tools will differentiate us. The site design and content will drive brand recognition and loyalty allowing us to capitalize on this market. 

We are backed by a top-5 furniture retailer in the US. The business is unique in that it will operate with the agility and innovation of a startup, yet with the robust resources and industry knowledge set of an established brand.  

The company is an equal opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws 

Applicants must be authorized to work in the U.S.