Contact Center Quality Analyst, Sr. jobs in Fort Wayne, IN

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Site Leader
  • TRIGO Global Quality Solutions
  • Fort Wayne, IN FULL_TIME
  • TRIGO Global Quality Solutions is seeking a to fill a Sr. Site Leader Position in Fort Wayne, IN.

    Overall Purpose of a Sr. Site Leader

    Responsible for management of a site or management of a team of Site Leaders

    Ensure Quality services and support for all missions assigned to their site(s)

    Provide leadership and guidance to personnel fulfilling missions

    Support and maintain a positive and productive atmosphere at sites

    Ensure all company and customer guidelines are being upheld

    Reports to

    Site Manager / Site Supervisor

    Responsibilities

    Client relationship & Business development

    • Establishing and maintaining relationships with customers and site personnel
    • Daily communications with various stakeholders at the site level

    Operations

    • Set up and supervise missions
    • Staffing of missions
    • Training and validate inspectors
    • Coordinate changes in missions
    • Isolate, tag and verify nonconforming material
    • Conduct ongoing audits of effectiveness of work being performed
    • Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications
    • Make independent judgments for subjective scenarios.
    • Work as an inspector when required
    • Demonstrates commitment to reduce the risk of workplace accidents
    • Must comply with local and company Health & Safety legislation, laws, and policies

    Organization & management

    • Ensures all site personnel receive corporate communications
    • Partner with Human Resources for performance and attendance issue resolution
    • Act as a liaison between Site Manager and inspectors
    • Ensure all inspector time is entered, monitored and approved
    • Create and maintain a 5S working environment

    Technical

    • Update daily system entries in company and customer portals
    • Create and maintain customer and company reports
    • Utilize company web portals to record required audits and documentation
    • Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills
    • Create electronic work instructions and have the ability to navigate company and customer websites and portals

    Other

    • Any other duties as assigned

    Knowledge, skills, abilities

    Hard Skills

    • Proficiency in English
    • Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
    • Proficient in the use of various gauges and measuring devices
    • Ability to lift / move 50 lbs.

    Values and Attitude

    Global team spirit

    • Team player
    • Caring for people
    • Open-minded

    Excellence

    • Reactive
    • Resilient to pressure
    • Rigorous

    Customer focus

    • Client oriented
    • Reliable & trustworthy
    • Flexible

    Initiative

    • Autonomous
    • Innovative
    • Daring

    Work experience

    • 1 years of work experience in a supervisory role
    • 1 year in Quality related position

    Education background

    • High School Diploma or Equivalent

    About TRIGO Global Quality Solutions

    Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20 countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

    The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

    TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

    TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.


  • 24 Days Ago

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Contact Center Representative (Work/Life/Balance)
  • MidWest America Federal Credit Union
  • Fort Wayne, IN FULL_TIME
  • Location: Non-remote, Onsite, Fort Wayne, IN Contact Center Representative (CCR) Job Summary: For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for persona...
  • 11 Days Ago

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Implementation Analyst Sr - Tempus
  • PNC
  • Auburn, IN FULL_TIME
  • Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
  • 11 Days Ago

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Business Analyst/Quality Assurance Tester
  • TEKsystems c/o Allegis Group
  • Fort Wayne, IN FULL_TIME
  • Job DetailsHYBRID Schedule in Fort Wayne, INMust live in or near Fort Wayne to go onsite weekly/every 2 weeksW2 ONLY, NO C2CWe are primarily looking for strong Business Analysis, Requirements Gatherin...
  • 5 Days Ago

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Business Analyst/Quality Assurance Tester
  • TEKsystems c/o Allegis Group
  • Fort Wayne, IN FULL_TIME
  • Job DetailsHYBRID Schedule in Fort Wayne, INMust live in or near Fort Wayne to go onsite weekly/every 2 weeksW2 ONLY, NO C2CWe are primarily looking for strong Business Analysis, Requirements Gatherin...
  • 5 Days Ago

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Quality Inspector - 1st, 2nd & 3rd
  • Stratosphere Quality
  • BLUFFTON, IN FULL_TIME
  • Summary of Responsibilities Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our tea...
  • 18 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Fort Wayne, IN area

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Travel Nurse RN - Neuro PCU - Progressive Care Unit - $1,420 per week
  • Hiring Now!
  • Fort Wayne, IN
  • Supplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Fort...
  • 4/24/2024 12:00:00 AM

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Network Analyst Specialist
  • Fis Global
  • Fort Wayne, IN
  • Network Analyst Specialist page is loaded Network Analyst Specialist Apply locations US OH CIN 8500 time type Full time ...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,064 per week
  • Adventist Health
  • Fort Wayne, IN
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Fort Wayne, Indiana. Job D...
  • 4/23/2024 12:00:00 AM

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Travel Surgical Technologist - $1,364 per week
  • Hiring Now!
  • Fort Wayne, IN
  • Trustaff Allied is seeking a travel Surgical Technologist for a travel job in Fort Wayne, Indiana. Job Description & Req...
  • 4/23/2024 12:00:00 AM

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Head of Data, Associate Vice President
  • Fareportal Inc.
  • Fort Wayne, IN
  • Title: Head of Data, Associate Vice PresidentLocation: New York, USType: HybridJob DescriptionWho We Are:Fareportal is a...
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - Intermediate Care - $1,924 per week
  • Adventist Health
  • Fort Wayne, IN
  • Supplemental Health Care is seeking a travel nurse RN Intermediate Care for a travel nursing job in Fort Wayne, Indiana....
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,032 per week
  • Hiring Now!
  • Fort Wayne, IN
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Fort Wayne, Indiana. Job Des...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,104 per week
  • Hiring Now!
  • Fort Wayne, IN
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Fort Wayne, Indiana. Job D...
  • 4/22/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,394 to $67,411
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020