Contact Center Quality Analyst, Sr. jobs in Fargo, ND
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
FOIA Analyst
- Contact Government Services, LLC
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Fargo, ND
FULL_TIME
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FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology
CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
- Intake incoming requests and prepare FOIA request folders.
- Enter request data in the FOIA tracking database.
- Draft response letters and other FOIA correspondence.
- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
- Coordinate searches for responsive documents and identify duplicate records.
- Review program records for responsiveness and offer release determinations.
- Ensure released materials do not contain information exempted under the applicable exemptions.
Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
- Experience redacting records with trade secrets and confidential commercial information.
- Ability to read, write, speak, and understand English.
- Ability to work independently.
- Excellent oral and written communication skills.
- Ability to obtain a government security clearance.
Ideally, you will also have:- Prior federal government experience is valued.
- Experience with FOIA tools like FOIA EXPRESS.
- Experience using SecureRelease.
- Active security clearance preferred.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Contact Center Representative
- Town and Country Credit Union
-
Fargo, ND
FULL_TIME
- We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts. Additionally, we are currently offeri...
- 1 Month Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
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Fargo, ND
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 25 Days Ago
Digital Forensic Analyst I
- Contact Government Services, LLC
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Fargo, ND
FULL_TIME
- Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
- 25 Days Ago
Document Management Analyst I
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Document Management Analyst I Employment Type: Full Time, Entry-level Department: Legal Services Here at CGS, we are seeking an entry-level Document Management Analyst/ General Clerk to facilitate the...
- 25 Days Ago
Quality Control Environmental Analyst I
- Danaher
-
Fargo, ND
FULL_TIME
- At Aldevron, we shape the future of medicine by advancing science in meaningful ways. Our team of dedicated, forward-thinking associates share this goal by combining best-in-class products and service...
- 11 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Fargo, ND area
Senior Reimbursement Analyst - Healthcare
- Sanford Health
-
Fargo, ND
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/19/2024 12:00:00 AM
Bagger
- Hornbacher's
-
Fargo, ND
- Company Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk abo...
- 4/19/2024 12:00:00 AM
Patient Access Representative | Southpointe Endocrinology/Rheumatology | 40Hrs/Week
- Sanford Health
-
Fargo, ND
- Create Your Career With Us Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the...
- 4/19/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish/English)
- Sherwin-Williams
-
West Fargo, ND
- Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, ...
- 4/19/2024 12:00:00 AM
Work From Home - Client Services Representative
- Globe Life: AO
-
Fargo, ND
- Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around yo...
- 4/18/2024 12:00:00 AM
Part Time Customer Service Associate
- ZIPS CAR WASH
-
Moorhead, MN
- Job Details Job Location MNMOO 28th - Moorhead, MN Position Type Part Time Education Level High School Salary Range $16....
- 4/18/2024 12:00:00 AM
Travel Vascular Technologist - $2,822 per week
- Hiring Now!
-
Fargo, ND
- Supplemental Health Care is seeking a travel Vascular Technologist for a travel job in Fargo, North Dakota. Job Descript...
- 4/16/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,936 per week
- Hiring Now!
-
Fargo, ND
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Fargo, North Dakota. Job Desc...
- 4/15/2024 12:00:00 AM
About Fargo, North Dakota
Fargo is a core city of the Fargo-Moorhead metropolitan area, which also includes Moorhead, West Fargo, and Dilworth as well as outlying communities.
Fargo sits on the western bank of the Red River of the North in a flat geographic region known as the Red River Valley. The Red River Valley resulted from the withdrawal of glacial Lake Agassiz, which drained away about 9,300 years ago. The lake sediments deposited from Lake Agassiz made the land around Fargo some of the richest in the world for agricultural uses.
Fargo's largest challenge is the seasonal floods due to the rising water of the Red...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,824 to $69,362
Fargo, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020