Contact Center Quality Analyst, Sr. jobs in Escondido, CA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 21 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 25 Days Ago
Clinical Quality Management Data Analyst
- San Diego LGBT Community Center
-
San Diego, CA
FULL_TIME
- WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Cen...
- 17 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 2 Days Ago
Sr. Quality Assurance Specialist
- Therapeutics Inc.
-
San Diego, CA
FULL_TIME
- Who Are We? Founded in 1997 and built upon 26 years of dermatology-specific experience, we are the only full-service dermatology CRO that takes products from concept to approval. Voted one of San Dieg...
- 11 Days Ago
Sr. Quality Systems Specialist
- Katalyst Healthcares & Life Sciences
-
Carlsbad, CA
FULL_TIME
- Responsibilities: Provides oversight for the maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services co...
- 12 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Escondido, CA area
HRIS Analyst - 19908
- Simply Biotech
-
La Jolla, CA
- Job Description Job Description HRIS Analyst – Simply Biotech OVERVIEW Are you looking for a new career opportunity with...
- 4/18/2024 12:00:00 AM
Experienced Laboratory Analyst
- LIBERTY ENVIROLAB LLC
-
San Marcos, CA
- Job Description Job Description Rare opportunity to learn and grow with our company! Liberty EnviroLab is currently seek...
- 4/18/2024 12:00:00 AM
Field Service Desk Analyst
- Softworld, a Kelly Company
-
Carlsbad, CA
- Position Summary The Field Service Desk Analyst role is to ensure proper computer operation, so that end users can accom...
- 4/16/2024 12:00:00 AM
Human Resources Technician
- California Department of Education
-
Oceanside, CA
- Job Summary Job Summary The Personnel Commission announces an OPEN and PROMOTIONAL recruitment. This recruitment will re...
- 4/16/2024 12:00:00 AM
Travel CT Technologist - $1,802 per week
- Hiring Now!
-
National City, CA
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in National City, California. Job Descript...
- 4/16/2024 12:00:00 AM
Travel Interventional Radiology Technologist - $2,295 per week
- TRS Healthcare
-
National City, CA
- Supplemental Health Care is seeking a travel Interventional Radiology Technologist for a travel job in National City, Ca...
- 4/16/2024 12:00:00 AM
Consignment Inventory Analyst - Spinal Implants Hardware
- SeaSpine Holdings Corporation
-
Carlsbad, CA
- ** Consignment Inventory Analyst - Spinal Implants Hardware** **Job Category****:** Supply Chain/Distribution **Requisit...
- 4/16/2024 12:00:00 AM
Direct Support Professional - Registered Behavior Technician (DSP-RBT)
- YAI
-
Ramona, CA
- If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions...
- 4/15/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,541 to $77,165
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020