Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Contact Center Lead Manager (Patient Care Navigator)
Compensation:
Position Overview: We are seeking a highly skilled and experienced Contact Center Lead Manager to oversee our call center operations for intake calls. The ideal candidate will have extensive knowledge and experience in managing personal injury intake processes within a call center environment. The Contact Center Lead Manager will be responsible for supervising a team of Junior Care Navigators, ensuring efficient handling of patient inquiries, and maintaining high standards of customer service. Additionally, the Contact Center Lead Manager will be tasked with data entry, performance measurement, and process improvement initiatives to enhance team productivity and service quality.
Key Responsibilities:
Qualifications:
Join Our Team: If you are a dynamic leader with a passion for delivering exceptional patient care and driving operational excellence, we invite you to apply for the Care Navigator Lead position. Join our team and play a key role in guiding patients through their healthcare journey while ensuring the highest standards of service quality and efficiency.
Job Type: Full-time
Salary: $75,000.00 - $85,000.00 per year
Expected hours: 40 per week
Schedule:
Ability to Relocate:
Los Angeles, CA (Must be located in or around LA area)
Work Location:
Remote with some in person team meetings
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Schedule:
Application Question(s):
Ability to Relocate:
Work Location: In person
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0 Contact Center Quality Analyst, Sr. jobs found in El Monte, CA area