Contact Center Quality Analyst, Sr. jobs in El Cajon, CA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 29 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 1 Month Ago
Clinical Quality Management Data Analyst
- San Diego LGBT Community Center
-
San Diego, CA
FULL_TIME
- WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Cen...
- 25 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 10 Days Ago
Sr. Quality Assurance Specialist
- Therapeutics Inc.
-
San Diego, CA
FULL_TIME
- Who Are We? Founded in 1997 and built upon 26 years of dermatology-specific experience, we are the only full-service dermatology CRO that takes products from concept to approval. Voted one of San Dieg...
- 18 Days Ago
Sr. Quality Systems Specialist
- Katalyst Healthcares & Life Sciences
-
Carlsbad, CA
FULL_TIME
- Responsibilities: Provides oversight for the maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services co...
- 20 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in El Cajon, CA area
Customer Service Data Analyst
- San Diego Transit Corporation
-
San Diego, CA
- Advertised Title: Customer Service Data Analyst Internal Title: Support Services Analyst Under the direction of the Dire...
- 4/26/2024 12:00:00 AM
Mid-Level Financial Analyst - (Hybrid Schedule)
- Serco North America
-
San Diego, CA
- Position Description : Serco is seeking a Financial Analyst to join our dynamic fast-paced Serco Systems Integration and...
- 4/26/2024 12:00:00 AM
Program Coordinator-Information Technology-24243704IT
- County of San Diego, CA
-
San Diego, CA
- Salary: $88,192.00 - $120,764.80 Annually Location : County of San Diego, CA Job Type: Regular - Full time Job Number: 2...
- 4/26/2024 12:00:00 AM
Senior Geographic Information Systems Analyst-23350610
- County of San Diego, CA
-
San Diego, CA
- Salary: $91,977.60 - $113,068.80 Annually Location : County of San Diego, CA Job Type: Regular - Full time Job Number: 2...
- 4/25/2024 12:00:00 AM
Business Development Representative - Remote
- Rancho BioSciences LLC
-
San Diego, CA
- Rancho BioSciences is an international company offering data curation, data governance and models, bioinformatics analys...
- 4/25/2024 12:00:00 AM
Technical Support Analyst
- Visionaire Partners
-
Lemon Grove, CA
- Technical Support Analyst This is an exciting opportunity for a sharp Technical Support Analyst / Help Desk Analyst to j...
- 4/23/2024 12:00:00 AM
Data Scientist/ Java Developer
- SynergisticIT
-
Bonita, CA
- The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
- 4/23/2024 12:00:00 AM
Workday Certified Data Configuration Lead - Education & Government
- Accenture
-
San Diego, CA
- We are We are a global collective of innovators applying the New every day to improve the way the world works and lives....
- 4/23/2024 12:00:00 AM
About El Cajon, California
El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,700 to $77,382
El Cajon, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020