Contact Center Quality Analyst, Sr. jobs in Covington, KY

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Kemba Credit Union
  • West Chester, OH FULL_TIME
  • ABOUT US

    Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for five consecutive years from 2019 to 2023! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.

    Joining our team has it's perks:

    • Generous PTO Including Birthday PTO
    • Education Assistance
    • Ample Growth Opportunities
    • 401k Plan with Match up to 5%
    • Paid Holidays
    • Company Paid Group Life Insurance, STD & LTD
    • Affordable Insurance Plans
    • And Much More!

    Job Responsibilities

    The primary purpose of the Contact Center representative is to promptly handle telephone and/or electronic member interactions to the member service Contact Center via SMS, Chat, etc. The Contact Center representative is responsible for the delivery of excellent member service in accordance to the credit union’s member service standards. The Contact Center representative will ensure that every interaction is properly identified, and each inquiry is handled accurately with the aim of first call resolution. The Contact Center Representative is expected to educate and promote Credit Union product and services, and supports all functions within the Contact Center.

    * This is a general overview of the job description for this role.
    ** This is an entry level position.
    *** This is not a remote position.

    Job Type: Full-time

    Pay: $18.00 - $19.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Education:

    • High school or equivalent (Required)

    Experience:

    • Call Center: 1 year (Required)
    • Customer Service: 1 year (Required)

    Work Location: In person

  • 1 Day Ago

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Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH FULL_TIME
  • ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for five consecutive years from 2019 to 2023! We believe that hiring the best peopl...
  • 1 Day Ago

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Contact Center Representative I
  • Cinfed Credit Union
  • Cincinnati, OH FULL_TIME
  • At Cinfed Credit Union, we pride ourselves on being a member-first organization. As an employee, you’re a member too! Our passion, which drives everything we do, is helping our community and those who...
  • 2 Days Ago

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2024 Contact Center Intern
  • Internship Positions at Global Atlantic Financial Group
  • Batesville, IN INTERN
  • POSITION OVERVIEW Global Atlantic Financial Group has an exciting opportunity for an Operations Intern to participate in our robust 10-week summer internship program. Through this experience, the inte...
  • 1 Month Ago

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Contact Center - Customer Support Specialist
  • TCS Tech
  • Newport, KY FULL_TIME
  • Salary - $15 per hour (Upto $35,000 Annually) Job Location - Cincinnati, OH Responsibilities Receives and answers phone calls from a variety of customers who are calling for service regarding their ac...
  • 1 Day Ago

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Contact Center Sales Representative I
  • TruGreen
  • Oxford, OH FULL_TIME
  • R208771008444041 Thunderbird Lane, Fairfield, Ohio 45014TruGreen accepts applications on an ongoing basis. Job Description TruGreen Contact Center Sales RepresentativeEvery TruGreen associate is commi...
  • 1 Month Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Covington, KY area

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Ft Mitchell, KY
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Edgewood, Kentucky. Job Descrip...
  • 3/28/2024 12:00:00 AM

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MANAGER INCIDENT RESPONSE
  • The Judge Group
  • Erlanger, KY
  • Job Description Manager, Cyber Incident Response - Greater Cincinnati, OH area, or ADM IT HubsPosition Summary: ADM is l...
  • 3/28/2024 12:00:00 AM

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Database Administrator
  • SynergisticIT
  • Cincinnati, OH
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/28/2024 12:00:00 AM

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Service Desk Analyst
  • Encore Technologies
  • Cincinnati, OH
  • Service Desk Analyst Pay is $18 / hr. Work is onsite in Norwood, OH 2nd shift work hours Monday - Friday Description: Re...
  • 3/28/2024 12:00:00 AM

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Senior Technical Analyst
  • Western & Southern Financial Group
  • Cincinnati, OH
  • Overview: Summary of Responsibilities: Researches, analyzes, defines, designs, tests, checks and plans activities and ap...
  • 3/27/2024 12:00:00 AM

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Investigator Services Assistant - (AMER)
  • Ascent Services Group
  • Newport, KY
  • Innova Solutions is immediately hiring for an Investigator Services Assistant Position: Type: Full Time, Contract Durati...
  • 3/26/2024 12:00:00 AM

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Case Consultant
  • Western & Southern Financial Group
  • Cincinnati, OH
  • Overview: Summary of Responsibilities: Establishes and proactively maintains relationships with agents/producers as well...
  • 3/25/2024 12:00:00 AM

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Call Center Customer Service - Starting at $20-Train/Start from Home - Florence, KY
  • Citi
  • Florence, KY
  • **For additional information, please review .** Call Center Customer Service - Starting at $20-Train/Start from Home - F...
  • 3/25/2024 12:00:00 AM

Covington is a city in Kenton County, Kentucky, United States, located at the confluence of the Ohio and Licking Rivers. Cincinnati, Ohio, lies to its north across the Ohio and Newport, Kentucky, to its east across the Licking. Part of the Cincinnati–Northern Kentucky metropolitan area, Covington had a population of 40,640 at the time of the 2010 U.S. census, making it the fifth-most populous city in Kentucky. It is one of its county's two seats, along with Independence. According to the United States Census Bureau, Covington has a total area of 13.7 square miles (35 km2), of which 13.1 square...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,626 to $70,462
Covington, Kentucky area prices
were up 1.1% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020