Contact Center Quality Analyst, Sr. jobs in Columbus, MS
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Epic Analyst
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
-
Tupelo
ITS CLINICAL SYSTEMS OPERATIONS
Full Time - DayPosting Description
At North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provide the best patient and family-centered care and health services in America. We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families. We take pride in celebrating everything that makes you uniquely you your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like. #WhatConnectsYouJob Description
* This position requires extensive knowledge of Epic Ambulatory applications and clinic operations. It is the highest level application specialist and overall administrator of the systems functionality. * Create and maintain templates, order sets and provider favorites that are in the Epic System to include Epicare, My Chart, Healthy Planet, Care Everywhere, Epicare Link,, etc. * Understand the integration of Epic applications and their effects on business process and operations * Stays abreast of functionality improvements in new versions and testing during upgrades; on an ongoing basis, takes advantage of available resources to improve knowledge and understanding of the system. * Tests new releases and applies specialized knowledge and experience to the process to ensure that version upgrades function smoothly. * This position aids in planning for major new modules by assessing the configuration needs and defining processes and tasks, coordinating activities and assign projects to be done. * Trains and mentors new analysts * Provide system configuration and new project development, design implementation, workflow optimization, change management, and issue resolution related to the Clinics applications. * Attend/Leads meetings to discuss team and project related activities, issues, change, communications, and updates. * Achieves and maintains certification status in assigned application(s) and working knowledge of other related applications. * Complete project tasks within timeline as assigned by the Manager or application coordinators. * Champion the project, provide support in the ongoing implementations, optimizations, and upgrades. **Requirements:** * Bachelors degree preferred. Certification/license in a clinical discipline with a minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems is preferred. * Proven ability to organize and lead clinical system project initiatives. * Effective organizational and time management skills. * Must have good oral and written communication skills and the ability to think critically and creatively.Requirements:
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- 19 Days Ago
Affirmative Action Plan HR Analyst
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
- TupeloHUMAN RESOURCESFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provide ...
- 1 Month Ago
Data Analyst-Nursing Administration-Day Shift
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
- TupeloNURSING LEADERSHIPFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provi...
- 1 Month Ago
Registered Nurse OR
- Quality Clinicians
-
Meridian, MS
FULL_TIME
- We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1300 - $2300/week Multiple shift openings Job Description/Responsibiliti...
- 8 Days Ago
RN - CVOR
- Quality Clinicians
-
Meridian, MS
FULL_TIME
- RN - CVOR We're looking for RNs for an immediate travel nurse opening. The right RN should have 2 years or more of recent experience. As a Travel Nurse, you should be prepared to perform the following...
- 9 Days Ago
RN CVOR Meridian, MS
- Quality Clinicians
-
Meridian, MS
FULL_TIME
- We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $2049-$3049/week Multiple shift openings Job Description/Responsibilities...
- 12 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Columbus, MS area
Senior Member Service Representative
- Hope Credit Union
-
West Point, MS
- About Us Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to b...
- 4/26/2024 12:00:00 AM
FT Inbound Customer Service Representative - Work From Home>
- CCC Intelligent Solutions
-
Starkville, MS
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Health insurance / PTO / 401K / Training provided - As an ...
- 4/26/2024 12:00:00 AM
Account Representative - State Farm Agent Team Member
- Brenton Boozer - State Farm Agency Intern
-
Fayette, AL
- Job Description Job Description Benefits: Competitive salary Free food & snacks Opportunity for advancement Paid time of...
- 4/26/2024 12:00:00 AM
Defense Systems Engineer
- The Ranger Group
-
Columbus, MS
- The Ranger Group, a US Engineering Solutions provider, is currently seeking a Defense Systems Engineer to perform modifi...
- 4/26/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Starkville, MS
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Starkville, MS
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- TridentCare
-
Starkville, MS
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
- 4/23/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Starkville, MS
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/23/2024 12:00:00 AM
About Columbus, Mississippi
The city is located approximately 10 mi (16 km) west of the Mississippi-Alabama state line along U.S. Route 82, U.S. Route 45, and numerous state highways. US 82 leads southeast 29 mi (47 km) to Reform, Alabama and west 25 mi (40 km) to Starkville. US 45 leads south 32 mi (51 km) to Macon and north 28 mi (45 km) to Aberdeen. According to the United States Census Bureau, the city has a total area of 22.3 square miles (57.8 square kilometers), of which 21.4 square miles (55.5 square kilometers) is land and 0.9 square miles (2.3 square kilometers) is water. Large lakes and rivers are nearby, such...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$45,159 to $61,631
Columbus, Mississippi area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020